Alexa Otero
Phoenix,AZ
Summary
Operations and client relations professional with proven success in real estate transactions, workflow optimization, and cross‑functional coordination. Experienced in managing high‑volume documentation, supporting complex closings, and improving processes across sales, construction, and lending teams. Recognized for strengthening communication channels, resolving issues quickly, and maintaining accuracy and professionalism in fast‑paced environments.
Overview
5
5
years of professional experience
Work History
Sales and Closings Coordinator
Mattamy Homes
Scottsdale, Arizona
08.2025 - Current
- Strengthened project efficiency by streamlining communication between contractors, vendors, and internal teams.
- Improved daily workflow reliability by coordinating scheduling, construction walkthrough, and cross‑department processes.
- Elevated homeowner and agent satisfaction by resolving issues quickly and maintaining consistent communication.
- Ensured smooth closings by accurately processing documentation for 60+ monthly transactions, reducing errors across permits, inspections, and project records.
Closing Coordinator
KB Home
Tempe, AZ
02.2024 - 07.2025
- Increased closing accuracy and reduced delays by managing end‑to‑end workflows from contract to escrow.
- Enhanced leadership visibility by producing backlog, net sales, and cancellation reports used for operational decision‑making.
- Supported strategic planning by delivering timely, high‑quality reporting to cross‑functional stakeholders.
- Improved alignment across sales, construction, and lending teams by collaborating closely with department leadership.
Licensed Transaction Coordinator
Opendoor Brokerage
Tempe, AZ
07.2021 - 12.2023
- Reduced contract errors and compliance risks by reviewing clauses and drafting precise amendments.
- Strengthened client retention and referral opportunities by building trusted relationships with buyers, sellers, and agents.
- Supported business growth by analyzing MLS data to identify new lead opportunities and market trends.
- Improved team performance by training and mentoring new coordinators during onboarding and ongoing development.
Education
High School Diploma -
Pinnacle High School
Tempe, AZSkills
- Client Relations & Communication
- Team Leadership & Mentorship
- Data Analysis & Reporting
- Process Improvement
- Teamwork & Collaboration
- Detail‑Oriented Organization
- G Suite Proficiency
- Critical Thinking & Decision Making
Timeline
Sales and Closings Coordinator
Mattamy Homes
08.2025 - Current
Closing Coordinator
KB Home
02.2024 - 07.2025
Licensed Transaction Coordinator
Opendoor Brokerage
07.2021 - 12.2023
High School Diploma -
Pinnacle High School