Alexa Phillip
Upper Marlboro,MD
Summary
Positive and diligent business professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented community manager with demonstrated operational and leadership skills. Offering 4 years of experience paired with goal-oriented and a performance-minded approach.
Overview
4
4
years of professional experience
Work History
Community Manager
Perfect Office Solutions
Riverdale Park, MD
04.2023 - Current
- Managed 4 locations across Maryland, create leases, & collect rent
- Develop and Implement strategies that drive sales and occupancy
- Manage acquisition, activation, and maintenance of tenants
- Foster local community relationships
- Monitor and manage rental payments
- Coordinating community operations
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Created policies and procedures for successful community management.
- Implemented property management systems to support community and expertly handle diverse needs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned special events such as lotteries, dedications and project tours.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Community Assistant
Perfect Office Solutions
Lanham, MD
09.2022 - 04.2023
- Completed administrative, bookkeeping and organizational duties
- Maintained open communication with tenants to proactively handle questions and complaints.
- Led tours to highlight property features to prospective tenants and answer questions.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Managed digital and physical office records and used Google Office tools to track trends and report on metrics.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
- Led group discussions and activities to meet different community needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and office satisfaction.
- Customer Service and Communication
- Increased occupancy rate 5% with improved marketing and tenant relations strategies.
- Diversified tenant mix by effectively targeting renters of different socioeconomic and ethnic backgrounds.
- Facilitated community outreach to expand participation and support.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Coordinated with different service providers to meet clients' individual needs.
Leasing Agent/Consultant
Perfect Office Solutions
Lanham, MD
11.2021 - 09.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Serviced over 200 tenants
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Recruited new residents through website advertising and marketing.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Used Azibo to keep record of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Greeted clients, showed office suites, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as lotteries, dedications and project tours.
Business Assistant
Heartland Dental Care
Greenbelt, MD
12.2019 - 11.2021
- Manage day-to-day operations of dental office
- Developed knowledge of company products and services to make suggestions according to customer
needs. - Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding,
prior to approval. - Collected, arranged, and input information into database system.
- Review office for neat, professional appearance and make necessary changes
- Check daily schedule for accuracy and post it in all treatment rooms
- Answer and respond to telephone calls with professionalism
- Review supplies for reception and provide order to Dr
- Ensure that HIPPAA Notice of Privacy Practices Notice is on display
- Confirm next day appointments according to protocol and patient preferences
- Prepare financial treatment plans and present plan options to patient at the end of their appointment
- Assist in treatment room as needed
- Update insurance information on all patients at all times
- Submit treatment plans for predetermination of benefits
- Mail or electronically submit claims forms from office
- Open and close office according to office protocol
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Enhanced customer experience using all omnichannel offerings.
Education
Bachelor's of Fine Arts - Theatre Arts
The New School
New York, NY2018
Skills
- Administrative
- Customer Service
- Hospitality Leasing
- Hosting
- Event Planning/Curation
- Management
- Project Management
- Community Operations
- Proficient in English
- Microsoft, Google Office, Excel, Azibo,
- Property Tours
- Daily Operations Oversight
- Resident Relations
- Leasing and Sales
- Database Management
- Operations Management
- Payment Management
- Financial Budgeting and Reporting
References
REFERENCES UPON REQUEST.
Timeline
Community Manager
Perfect Office Solutions
04.2023 - Current
Community Assistant
Perfect Office Solutions
09.2022 - 04.2023
Leasing Agent/Consultant
Perfect Office Solutions
11.2021 - 09.2022
Business Assistant
Heartland Dental Care
12.2019 - 11.2021
Bachelor's of Fine Arts - Theatre Arts
The New School