Alexa Plummer
Smyrna,DE
Summary
Dynamic Assistant Manager recognized for outstanding problem-solving and leadership capabilities. Expertly trained staff on operational procedures, executed inventory management techniques, and enhanced customer engagement strategies, resulting in optimized stock levels and increased customer retention.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Rita's Italian Ice & Frozen Custard
Rehoboth Beach, Delaware
04.2021 - Current
- Trained staff on customer service protocols and operational procedures for seamless integration.
- Implemented inventory management techniques, reducing waste and optimizing stock levels.
- Collaborated with team members to refine customer engagement strategies.
- Resolved customer complaints efficiently, securing satisfaction and retention.
- Streamlined service processes to accelerate order fulfillment accuracy.
- Maintained cleanliness and organization of the service area, ensuring compliance with health standards.
- Conducted cashier duties, including payment processing, receipt issuance, and money change counting.
Education
Associate of Science - Nursing
Delaware Technical Community College
DE12-2026
High School Diploma -
Middletown High School
Middletown, DE06-2023
Skills
- Patient care and customer service
- Inventory management
- Effective communication
- Team collaboration
- Conflict resolution
Timeline
Assistant Manager
Rita's Italian Ice & Frozen Custard
04.2021 - Current
Associate of Science - Nursing
Delaware Technical Community College
High School Diploma -
Middletown High School