Summary
Overview
Work History
Education
Skills
Accomplishments
references
Timeline
Generic

Alexa Psotka

Charleston,SC

Summary

I am an NCAA Division I Athlete in Beach Volleyball and a conscientious health and fitness advocate. I am pursing a degree in Exercise Science and Sports Medicine to establish myself as a lifelong athlete, mentor, and physical health and wellness trainer.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

West Ashley Nutrition
01.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
  • Empowered clients to make informed decisions about their health through education on nutrition, and fitness.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Recommended nutrition and fitness modifications to improve overall health of clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Dryland Trainer

Tyler Kennedy Hockey Training
06.2021 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Prepared teaching area for each class and returned equipment to storage after classes.
  • Checked in students prior to training and provided answers for any pre workout questions.
  • Arranged motivational exercise programs to promote healthy lifestyle choices for young ice hockey players.
  • Monitored dryland fitness activities and observed students use to address safety concerns.
  • Provided positive feedback and motivation for all students
    Maintained safe training area and provided students with hydration.
  • Represented the high quality customer standard of TK training to parents and students.

Customer Service Representative

Everything Juices
11.2020 - 06.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly.
  • Assisted customers with choice of product based on the health benefit and their personal needs.
  • Prepared all fruit for pressing and pressed all orders.
  • Maintained clean appearance of counters.
  • Served as a cashier
  • Responsible for nightly closeout as well as garbage removal
  • Acted as a health advocate for each customer
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted the store culture of health and wellness to all customers

Education

Bachelor of Science: Exercise Science -

College of Charleston
Charleston, SC
05.2025

Skills

  • Communication and Interpersonal Connection
  • Passion for Health and Fitness
  • Customer Service
  • Fitness Evaluations
  • Workout Improvement Techniques
  • Strength and Agility Training
  • Dependable and Punctual
  • Motivational Leadership
  • Creative Problem Solving
  • Weight Control Guidance
  • CPR Certified
  • Microsoft Office
  • Current Fitness Trends
  • Sports Conditioning
  • Time Management
  • Flexible and Adaptable
  • Social Media Presence
  • One-on-One Coaching
  • Reliable and Responsible
  • High Level of Emotional Intelligence
  • Store Maintenance
  • Service Upselling
  • Active Listening

Accomplishments

    Pennsylvania ALL-State Volleyball Player 2021
    All Section and WPIAL in Volleyball 2019, 2020, 2021
    2021 WPIAL Volleyball Player of the year-Observer Reporter
    College of Charleston Dean's list Fall 2021
    Volunteer The Assisted Goals Foundation
    Volunteer Bethel Park Youth Volleyball Camps

    Starter on Division 1 Beach Volleyball Team

references

Shayne Mcpherson- Volleyball Coach-

206-817-0796

Damian Elder- Volleyball Coach- 

408-821-7197

Victor Morais- Family Friend-

412-818-5233


Timeline

Customer Service Representative

West Ashley Nutrition
01.2023 - Current

Dryland Trainer

Tyler Kennedy Hockey Training
06.2021 - Current

Customer Service Representative

Everything Juices
11.2020 - 06.2021

Bachelor of Science: Exercise Science -

College of Charleston

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Alexa Psotka