Harmony Chofor
Customer Service Representative
IRVING,TX
Summary
Dynamic Customer Service Representative with a proven track record at Lydia Ltd, enhancing customer loyalty through empathetic service and expert conflict resolution. Skilled in critical thinking and proficient in multi-channel communication, I significantly contributed to sales growth and service improvement, leveraging strong interpersonal skills and a deep understanding of sales techniques.
Overview
1
1
Certification
Work History
Customer Service Representative
Lydia Ldt
Limbe SW
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Professional -
YearUp
Dallas, TXEconomics
Moyopo
Bafussam08.2024
Skills
-Strong communication and interpersonal skills
- Critical thinking and problem-solving abilities
- Time management and ability to work independently
- Proficient in handling customer inquiries through various communication channels (calls, SMS, live chat)
- Familiar with sales techniques and strategies
- Willingness to work flexible hours, including weekends and nights
- Adept at learning new systems and processes quickly
- Reliable internet connection and dedicated home workspace
Certification
Data Protection and Privacy Year Up – Irving, TX Completed September 2024Certified Nursing Assistant (CNA) Texas Nursing Academy – Irving, TX 2023
Willing to work weekends or nights as needed.Enthusiastic about obtaining the Personal Lines or Prop
Reliable internet connection and home workspace ready for remote work.
Timeline
Data Protection and Privacy Year Up – Irving, TX Completed September 2024Certified Nursing Assistant (CNA) Texas Nursing Academy – Irving, TX 2023
08-2024
Customer Service Representative
Lydia Ldt
Professional -
YearUp
Economics
Moyopo