Alexa Ramirez
Carters Oshkosh
Fort Mill,SC
6
years of professional experience
Dynamic customer service professional skilled in resolving complaints with empathy and ensuring customer satisfaction. Experienced in streamlining processes and managing high-volume interactions, ready to leverage strong communication and problem-solving abilities to enhance customer experiences.
Work History
Bilingual Consumer Affairs Agent
4 Months- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Piloted customer loyalty program, resulting in increased repeat business.
Customer Service Representative
3 Months- Educated customers on promotions and loyalty programs, fostering engagement and increased sales opportunities.
- Provided support during peak hours, effectively managing high-volume customer interactions with efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
1 Year 4 Months- Assisted customers in product selection, enhancing overall shopping experience
- Maintained visual merchandising standards to promote brand image
- Processed transactions accurately and efficiently at point-of-sale systems
- Collaborated with team members to achieve daily sales goals
Education
Bachelor of Science - Finance
Skills
Clear communication
Ensuring customer satisfaction
Call management
Technical support
Positive attitude
Timeline
Bilingual Consumer Affairs Agent
Carters Oshkosh
11.2023 - 03.2024Read More
Customer Service Representative
Carters Oshkosh
10.2023 - 01.2024Read More
Sales Associate
Victoria's Secret & PINK
11.2017 - 03.2019Read More
Southern New Hampshire University
Bachelor of Science from Finance
Read More