Mark Shulaw
Dowagiac
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Consumer Electronics Agent
Best Buy
09.2019 - Current
- Assisted in customer inquiries, providing accurate information and support.
- Maintained updated knowledge of products to enhance customer interactions.
- Supported onboarding of new staff by sharing best practices and procedures.
- Participated in training sessions to improve product knowledge and service skills.
- Adapted quickly to changes in procedures, promoting team efficiency and responsiveness.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Manager
Saylor's Pizza
07.2014 - 09.2019
- Responsible for start of day through to end of day.
- Ensured all product was maintained according to food safety guidelines and that procedures were followed properly.
- Responsible for large order (catering) fulfillment.
- Responsible for routing and managing staff.
- Responsible for ensuring the correct stock was available.
Education
Bachelor of Science - Software Development
Strayer University
Herndon, VA12-2033
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Organizational skills
- Clear communication
- Ensuring customer satisfaction
- Polite communication skills
- Product sales
- Adaptability and flexibility
- Attention to detail
- Strong communication
Timeline
Consumer Electronics Agent
Best Buy
09.2019 - Current
Manager
Saylor's Pizza
07.2014 - 09.2019
Bachelor of Science - Software Development
Strayer University
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