Salvador Velazquez
Simi Valley,CA
Summary
Proficient consumer electronics agent with expertise in customer service and technical installation. Known for effective communication and attention to detail, successfully resolving issues, and managing inventory to optimize client experiences while making sure they understand and enjoy technology.
Overview
7
7
years of professional experience
Work History
Consumer Electronics Agent
Best Buy
Simi Valley, CA
09.2021 - Current
- Resolved customer complaints and provided effective solutions.
- Developed customer relationships and ensured satisfaction with services.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Upsold additional products or services when appropriate in order to meet client satisfaction.
- Installed various different home and commercial electronics.
- Maintained and organized company vehicles for day-to-day tasks.
- Kept track of products and inventory in company vehicles, tracking down missing products as needed, and pulling products at EOL.
- Give demonstrations to clients for the new product that we installed for them.
- Communicating with clients daily to confirm and adjust appointments as needed, to make sure we would be able to accommodate any needs they might have.
Inventory Specialist
Best Buy
Simi Valley, California
07.2020 - 09.2021
- Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
- Conducted regular audits of inventory to maintain organization and accuracy in records.
- Utilized inventory management software to track product movements and optimize storage.
- Resolved discrepancies by investigating root causes and adjusting inventory records accordingly.
- Provided support during internal audits related to material management processes.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Implemented loss prevention strategies to reduce shrinkage and waste.
level 3 supervisor
Amazon
Newbury Park, California
05.2019 - 01.2020
- Supervised daily operations to ensure efficient workflow in fulfillment center.
- Trained new associates on safety protocols and operational procedures.
- Resolved employee concerns promptly to maintain a positive work environment.
- I gave support to Amazon drivers when they would call in with questions or concerns about a delivery.
- Would ensure that everyone would make it back to the warehouse in a timely manner and complete their routes.
- If a driver would call out and the route couldn't be fulfilled, I would run the route to make sure packages were delivered.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Simi Valley High School
Simi Valley06-2016
Skills
- Relationship building
- Upselling techniques
- Technical installation
- Inventory management
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Service support
- Technical support
- Strong communication
Languages
Spanish
Professional
Timeline
Consumer Electronics Agent
Best Buy
09.2021 - Current
Inventory Specialist
Best Buy
07.2020 - 09.2021
level 3 supervisor
Amazon
05.2019 - 01.2020
High School Diploma -
Simi Valley High School