Trevor Edmonds
Tonganoxie,KS
Summary
Consumer Electronics Agent with expertise in device installation and troubleshooting at Geek Squad - Best Buy. Proven ability to enhance client satisfaction through empathetic communication and effective problem-solving. Skilled in managing AV equipment, home office equipment, and providing end-user training, consistently delivering high-quality service within tight deadlines and meeting client five star service review targets.
Overview
12
12
years of professional experience
Work History
Consumer Electronics Agent
Geek Squad - Best Buy
10.2022 - Current
- Delivered services to customer locations within specific timeframes.
- Installed, configured and maintained computer's, home networks, printers, cameras, projectors, Televisions, A/V systems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed durable assemblies with hand and power tools.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Automotive Technician
Geek Squad - Best Buy
08.2021 - 10.2022
- Worked on Client's personal vehicles to install radios, speakers, security, remote start systems.
- Conducted procedures to ensure Client's property was maintained and protected during Installation work.
- Ensured a clean and organized work environment by cataloguing and maintaining tools within Installation Bay.
- Investigated customer complaints to identify cause of issues with previous installations.
Sales Associate
Best Buy
10.2018 - 09.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Ranch Hand
Self-employeed
01.2014 - 09.2018
- Maintained and repaired various farming equipment.
- Budgeted equipment purchases and regular repairs.
- Selected and purchased supplies and equipment such as farm machinery, livestock, and feed.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Maintained ranch records and documentation.
Education
Certificate of Technical Studies - Computer Support Specialist
Kansas City Kansas Community College
Kansas City, KS05-2018
High School Diploma -
Eudora High School
Eudora, KS05-2012
Skills
- Problem-solving skills
- Customer service and care
- Device installation expertise
- End-user training
- AV equipment management
- Desktop technical support
- Troubleshooting and Diagnostics
- Effective time management
- Multitasking and prioritization
- Teamwork and collaboration
- Empathetic communication
- Proficient in Windows operating systems
Timeline
Consumer Electronics Agent
Geek Squad - Best Buy
10.2022 - Current
Automotive Technician
Geek Squad - Best Buy
08.2021 - 10.2022
Sales Associate
Best Buy
10.2018 - 09.2021
Ranch Hand
Self-employeed
01.2014 - 09.2018
Certificate of Technical Studies - Computer Support Specialist
Kansas City Kansas Community College
High School Diploma -
Eudora High School