Alexa Reeves
Chicago,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Camp Counselor
Voorhees Theater Company
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented rules and regulations to enforce discipline and compliance.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
Waitress
Friendlys Family Resturant
06.2021 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Fine Arts -
Roosevelt University
Chicago, IL05.2025
Skills
- High-Volume Dining
- Guest Satisfaction
- Side Work
- Hospitality and Accommodation
- Taking Reservations
- Accurate Money Handling
- Adaptable and Flexible
- High-Energy and Stamina
- Communication
- Dining Room Cleaning and Upkeep
- Process Payments
- Upselling
Timeline
Camp Counselor
Voorhees Theater Company
06.2023 - 08.2023
Waitress
Friendlys Family Resturant
06.2021 - 08.2021
Bachelor of Fine Arts -
Roosevelt University