ALEXA RESENDIZ
Richmond,TX
Summary
Talented Manager with over 5 years of expert team leadership, planning and customer focused experience. I smooth equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Social Media Manager
The Orlando Salon
12.2021 - 03.2024
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Managed multiple social media accounts for optimal audience engagement and increased online presence.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Salon Manager
THE ORLANDO SALON
09.2019 - 12.2021
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Streamlined appointment scheduling processes to optimize salon efficiency and reduce client wait times.
- Addressed client concerns promptly and professionally, resolving issues and maintaining high levels of satisfaction.
- Developed training materials for new hires, ensuring consistent service standards across all team members.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable salon services.
ASSISTANT MANAGER
Cash Store
08.2018 - 12.2020
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Process loan applications and Create Loans
- Safeguard and maintain customer records
- Developed and maintained relationships with customers, lenders and other third parties.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
Education
Some College (No Degree) - SOME
HOUSTON COMMUNITY COLLEGE
Houston, TXHigh School Diploma -
WILLIAM B. TRAVIS HIGH SCHOOL
Houston, TX2016
Skills
- Bilingual (SPANISH)
- Social Media Marketing
- Social Media Management
- Effective Communication
- Multitasking capabilities
- Customer Relationship Management
Timeline
Social Media Manager
The Orlando Salon
12.2021 - 03.2024
Salon Manager
THE ORLANDO SALON
09.2019 - 12.2021
ASSISTANT MANAGER
Cash Store
08.2018 - 12.2020
Some College (No Degree) - SOME
HOUSTON COMMUNITY COLLEGE
High School Diploma -
WILLIAM B. TRAVIS HIGH SCHOOL
Similar Profiles
Claudia A GonzalesClaudia A Gonzales
Hair Salon Manager at The Orlando SalonHair Salon Manager at The Orlando Salon
Kayleen QuevedoKayleen Quevedo
Registered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical CenterRegistered Nurse, Emergency Department at Orlando Health; Orlando Regional Medical Center
BIANCA LOPEZBIANCA LOPEZ
Pathology Lab Assistant at Orlando Health Orlando Regional Medical CenterPathology Lab Assistant at Orlando Health Orlando Regional Medical Center
Lindsey CaudilloLindsey Caudillo
MA-NCT at Next Level Urgent CareMA-NCT at Next Level Urgent Care
Michail MaddenMichail Madden
Physical Therapist Technician at Fyzical Therapy and Balance CenterPhysical Therapist Technician at Fyzical Therapy and Balance Center