Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexa Rodriguez

Chicago,IL

Summary

Versatile customer service professional with over 10+ years of experience in hospitality, logistics, and customer relations. Processes exceptional organizational skills while focusing on ensuring efficient operations through effective time management methods. Maintains a flexible schedule easily adapts to new technologies and software. Proven ability to maintain professional appearance and interact with diverse populations. Excellent research and customer resolution skills.

Overview

13
13
years of professional experience

Work History

Floor Trainer

east bank club
Chicago, IL
01.2023 - 12.2024
  • Demonstrated strong leadership skills by motivating staff members to meet performance goals.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Maintained cleanliness and organization of store displays and aisles.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Sanitized frequented areas and equipment using approved supplies.

Janitor

sudler property management
Chicago, IL
10.2023 - 02.2024
  • Sweep, mop and vacuum floors of all areas.
  • Empty wastebaskets and trash containers.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Attend training sessions regularly to keep updated on new safety protocols.

Custodian

Blue Man Group
Chicago, IL
03.2021 - 08.2022
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Notified building managers about needed repairs to maintain public safety.

Cashier/Service Team Member

Panda Express
Chicago, IL
01.2017 - 10.2020
  • Serves 1000+ of customer’s multi-dish meals of Chinese food daily.
  • Also responsible for complex catering meals and customer service related inquires.
  • Applied various cooking techniques to prepare fast food and handled all order and beverages in given time period.
  • Maintained food costs at 28 to 30%.
  • Obtain cash or credit card payments for various orders from customers and ensure that they are provided with the correct change and issued accurate receipts.
  • Routinely handled as many as 50-100 customer contacts a day with no complaints.
  • Inventory management specialist: responsible for receiving recording, moving and lifting food and beverage products and supplies.
  • Assists in ensuring a clean, safe and well-organized restaurant while follow food and restaurant safety standards and guidelines.

Sales Associate

XSport Fitness
Chicago, IL
10.2018 - 03.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.

Team Member

Culvers
Fallon, IL
01.2012 - 09.2016
  • Key team member for the operation of a high traffic Culvers Restaurant serving 500 to 700 customers each day.
  • Ensured the highest food services standards were met and maintained.
  • Ensured all that customers are serviced quickly and properly.
  • Received recorded, move and lifted food and beverage products and supplies.
  • Cleaned and washed work station and equipment hourly.
  • Served and assembled orders for customers.
  • Communicated with customers for suggestions and complaints.
  • Cleaned dirty dishes in kitchen.
  • Prepared food items as and when necessary.
  • Cleaned and organized work place.
  • Prepared drinks, ice cream desserts, and food orders.

Education

Bachelor of Science (B.A -

Full Sail University
2015

High School Diploma -

Belleville West High School
2011

Skills

  • Cash handling accuracy
  • Relationship selling
  • Merchandising knowledge
  • Money handling
  • Customer- and service-oriented
  • Excellent communication skills
  • Team player mentality
  • Energetic self-starter
  • Team Exercises
  • Analytical Skills
  • Goal Setting
  • Adaptability
  • Clear Communication

Accomplishments

  • Boom operator/ sound for film.
  • Lighting/grip/ advanced lighting for film.
  • HD production television for film.
  • Documentary short films (Full Sail University).
  • Camera Operator (Full Sail University).
  • Production Assistant (Full Sail University).
  • Editing for short films Avid/ Premier/ Final Cut.
  • 2.

Timeline

Janitor

sudler property management
10.2023 - 02.2024

Floor Trainer

east bank club
01.2023 - 12.2024

Custodian

Blue Man Group
03.2021 - 08.2022

Sales Associate

XSport Fitness
10.2018 - 03.2020

Cashier/Service Team Member

Panda Express
01.2017 - 10.2020

Team Member

Culvers
01.2012 - 09.2016

Bachelor of Science (B.A -

Full Sail University

High School Diploma -

Belleville West High School

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Alexa Rodriguez