Arnoldo Anchondo Jr
Ft. Worth,TX
Summary
Knowledgeable Keyholder with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Keyholder Floor Lead
SKECHERS Factory Outlet
02.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Shift Supervisor
Northern Tool + Equipment
02.2022 - 06.2024
- Plans work schedules and assigns duties to maintain effective work flow throughout the department
- Exercises effective management and control over assigned areas
- Ensures assigned areas are staffed sufficiently to meet daily work requirements
- Considers daily needs of other departments in the warehouse and disperses work group to assist in other areas as needed
- Reviews processes and methods then recommends cost saving measures
- Participates in budget preparation as required
- Communicates productivity issues to the Operations Manager in a timely and concise manner
- Develops and presents solutions to resolve issues
- Ensures associates are provided with a positive work environment and all tools necessary to support their success
- Monitored work performed to ensure quality, accuracy and customer service goals are met on a continuous basis
- Ensures adherence to Standard Operating Procedures
- Apprises associates of performance issues
- Consults with Operations Manager and Human Resources to determine effective methods to correct performance issues
- Plays an integral role in the talent selection process through reviewing candidates and making talent selections which support the business needs and objectives
- Maintains daily updates to Payroll and Labor Management System
- Prepares and maintains all required productivity and staffing reports
- Ensures all associates are adequately trained in adherence with the Distribution Center training procedures and policies; maintains the required training documentation in a timely and accurate manner
- Promoted safe working practices by example and direction
- Ensures associates comply with all Safety Policies and Procedures
- Investigated and prepared Accident Reports
- Participates in the development of the Corrective Action process to prevent future occurrences
- Adheres to all Company Policies and Procedures and promotes associate programs to improve morale
- Supervises and manages employees as it relates to all projects or related work, establishes performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee development
- Keeps Manager informed of important developments, potential problems, and related information necessary for effective management
- Coordinates and communicates retail sales activities with others, where appropriate, to ensure a coordinated work effort and team approach
- Performs related work as apparent or assigned
Lead MOD
Northern Tool + Equipment
08.2018 - 11.2020
- 5+ plus years in Proficient in Personal Computer applications and operations
- Complete all assignments in a timely manner
- Department lead for approximately 3 years in the outbound department
- While as a lead, I would be responsible but not limited to the following: Leads daily meetings to communicate instructions and plans to the team members
- Complies with company and department safety rules, work practices, policies, and procedures as applicable
- Maintains a positive work attitude and promotes a 'team' approach throughout the department
- Kept supervisor informed of important developments, potential problems, and related information necessary for effective management
Shipping Clerk
ATD HUB and Spoke
11.2017 - 03.2018
- Shipping, verify shipping documents for 16 DCs of Multiple orders per DC
- SAP Systems
- Put away inbound inventory
- Kept track of hub & Spoke Inventory
- Back up lead
DC Clerk
Group O
01.2017 - 08.2017
- Receiving and Shipping Clerk
- Oracle Systems
- Verified BOL counts before unloading trucks
- Data Entry of all that was received
- Place all items into racks
- Loaded trucks
- Verified BOL counts before loading trucks
Education
Massage Therapy - Massage Therapy
ATI
Euless, TX06-2008
Skills
- Schedule Management
- Inventory Control
- Customer-Oriented
- Staff Scheduling
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Customer Service Management
- Staff Training and Development
- Daily Reporting
- Team training and development
- Inventory Monitoring
- Promotional planning
Timeline
Keyholder Floor Lead
SKECHERS Factory Outlet
02.2023 - Current
Shift Supervisor
Northern Tool + Equipment
02.2022 - 06.2024
Lead MOD
Northern Tool + Equipment
08.2018 - 11.2020
Shipping Clerk
ATD HUB and Spoke
11.2017 - 03.2018
DC Clerk
Group O
01.2017 - 08.2017
Massage Therapy - Massage Therapy
ATI