Microsoft Office/Excel/Powerpoint
Alexa Schwaderer
Saint Marys,OHIO
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Office Coordinator and Environmental Educator
Auglaize County
04.2015 - Current
- Educate community on environmental resources, and more.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Drove operational improvements which resulted in savings and improved profit margins
- Conducted research, gathered information from multiple sources and presented results
- Used coordination and planning skills to achieve results according to schedule
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Prepared meeting rooms and materials and recorded important information
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Sourced vendors for special project needs and negotiated contracts
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Updated reports, managed accounts and generated reports for company database
- Coached new hires on company processes while managing employees to achieve maximum production
- Administered compensation, benefits and performance management systems at direction of supervisor
- Reduced workers' compensation claims by instituting corporate safety training program
- Educated students in strategies for critically approaching studies, events and advancements in field
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Directed dispatching, routing and tracking of seven fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated repairs to vehicles to maintain fleet operations.
Legal Assistant
The Harris Firm
07.2014 - 01.2015
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for three lawyers.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Network Support Specialist
Time Warner Cable Spectrum
11.2012 - 07.2014
- Respond to telephone calls and emails, customer service, evaluation of customer accounts, advanced troubleshooting of customer's services, use of ticketing systems, and notation of accounts.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Experienced in supporting routers, switches, wireless access points and network servers.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Provided faculty and staff with security software and network configuration support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Time Warner Cable
08.2010 - 11.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Detailed payment options and explained price, receipt and billing details to customers.
- Achieved 100% satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
Bachelor of Science - Human Resource Management
University of Toledo
Toledo, OH06.2025
Associate of Applied Science - Accounting
James A. Rhodes State College
Lima, OHHigh School Diploma -
Wapakoneta High School
Wapakoneta, OHSkills
- Project Management
- Business administration and management
- Attention to Detail
- Cost Control and Financial Management
- Correspondence and Data Entry Management
- Financial Forecasting
- Customer Relationship Management
- Information Confidentiality
- Vendor Management
- Records Management
- Travel and Event Coordination
- Project Management
Software
Microsoft Teams/Zoom
Certification
CNP - Certified Notary Public
Affiliations
Ohio Association of Litter Prevention and Recycling Professionals
Timeline
District Office Coordinator and Environmental Educator
Auglaize County
04.2015 - Current
Legal Assistant
The Harris Firm
07.2014 - 01.2015
Network Support Specialist
Time Warner Cable Spectrum
11.2012 - 07.2014
Customer Service Representative
Time Warner Cable
08.2010 - 11.2012
Bachelor of Science - Human Resource Management
University of Toledo
Associate of Applied Science - Accounting
James A. Rhodes State College
High School Diploma -
Wapakoneta High School
CNP - Certified Notary Public
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