Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexa Schwalbe

Winter Park,FL

Summary

  • Focused on maintaining a professional and comfortable working environment.
  • Flexible and easily able to adjust to all kinds of personalities and management styles.
  • Dedicated to work excellence and professionalism in a fast-paced setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Facilitator

Erie Insurance Company
03.2024 - 07.2024
  • Process first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
  • Contact policyholders and claimants, verify coverage, set reserves, set up and issue payments using approved payment methods, and settle claims.
  • Establish contact with all parties involved in the claim in accordance with company expectations.
  • Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
  • Enter loss information into the claims system.
  • Prepare correspondence, forms, and related materials.
  • Review all pending claims/activities on a consistent basis.
  • Provide support for property claims during periods of heavy volume.

Personal Injury Legal Assistant

Rubenstein Law
01.2023 - 03.2024
  • Serve clientele as their first point of contact and provide accurate legal advice per attorney.
  • Collaborate with attorney to develop strategies for the specifics of each case.
  • Reduce firm costs by negotiating medical record prices.

Personal Injury Legal Assistant

Troutman Law
05.2016 - 01.2023
  • Communicate pertinent information to clients via phone, email, and mail regarding their pending cases.
  • Draft correspondence and medical documentation and disseminate materials to the appropriate parties.
  • Handle sensitive accounting information for the firm.
  • Speak with doctors and clients to coordinate appointment times, request medical records, and perform billing reductions on behalf of client.
  • Field phone calls from clients when attorney or paralegal is unavailable and provide informative answers to questions.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05.2022

Skills

  • Microsoft Office Suite
  • Confidentiality
  • Document preparation
  • Exceptional writer and editor
  • Relationship building
  • Customer relations and support
  • Service prioritization
  • Professional etiquette
  • Scheduling and planning
  • Computer-savvy

Certification

  • North Carolina Property & Casualty License (NPN: 21103512)

Timeline

Claims Facilitator

Erie Insurance Company
03.2024 - 07.2024

Personal Injury Legal Assistant

Rubenstein Law
01.2023 - 03.2024

Personal Injury Legal Assistant

Troutman Law
05.2016 - 01.2023

Bachelor of Science - Psychology

University of Central Florida

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Alexa Schwalbe