Alexa Schwalbe
Winter Park,FL
Summary
- Focused on maintaining a professional and comfortable working environment.
- Flexible and easily able to adjust to all kinds of personalities and management styles.
- Dedicated to work excellence and professionalism in a fast-paced setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Facilitator
Erie Insurance Company
Cary, NC
03.2024 - 07.2024
- Process first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
- Contact policyholders and claimants, verify coverage, set reserves, set up and issue payments using approved payment methods, and settle claims.
- Establish contact with all parties involved in the claim in accordance with company expectations.
- Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
- Enter loss information into the claims system.
- Prepare correspondence, forms, and related materials.
- Review all pending claims/activities on a consistent basis.
- Provide support for property claims during periods of heavy volume.
Personal Injury Legal Assistant
Rubenstein Law
Orlando, FL
01.2023 - 03.2024
- Serve clientele as their first point of contact and provide accurate legal advice per attorney.
- Collaborate with attorney to develop strategies for the specifics of each case.
- Reduce firm costs by negotiating medical record prices.
Personal Injury Legal Assistant
Troutman Law
Winter Park, FL
05.2016 - 01.2023
- Communicate pertinent information to clients via phone, email, and mail regarding their pending cases.
- Draft correspondence and medical documentation and disseminate materials to the appropriate parties.
- Handle sensitive accounting information for the firm.
- Speak with doctors and clients to coordinate appointment times, request medical records, and perform billing reductions on behalf of client.
- Field phone calls from clients when attorney or paralegal is unavailable and provide informative answers to questions.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2022
Skills
- Microsoft Office Suite
- Confidentiality
- Document preparation
- Exceptional writer and editor
- Relationship building
- Customer relations and support
- Service prioritization
- Professional etiquette
- Scheduling and planning
- Computer-savvy
Certification
- North Carolina Property & Casualty License (NPN: 21103512)
Timeline
Claims Facilitator
Erie Insurance Company
03.2024 - 07.2024
Personal Injury Legal Assistant
Rubenstein Law
01.2023 - 03.2024
Personal Injury Legal Assistant
Troutman Law
05.2016 - 01.2023
Bachelor of Science - Psychology
University of Central Florida