Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Claims Facilitator
Erie Insurance
East Peoria, IL
11.2021 - 02.2024
Handled inquiries from policy holders, agents, insurance carriers, claimants and others. Entered loss information into claims system. Prepared correspondence forms and related materials.
Reviewed all pending claims/activities on a regular basis.
Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
Created a safe environment for participants to express their opinions without fear of judgement or criticism.
Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
This was all done through excellent communication with customers and all stakeholders.
Laser Machine Operator
Parsons Company Inc.
Roanoke, IL
09.2021 - 11.2021
Set up and operate laser cutting machines to cut, trim, or stamp metal or plastic parts according to specifications.
Load raw materials into the machine and position them accurately for processing.
Maintain accurate records of production including quantity, scrap rate, downtime.
Monitor machine performance and adjust controls as needed to ensure quality of finished product.
Professional Car Detailer
Roanoke Motors
Roanoke, IL
08.2020 - 09.2021
Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
Performed thorough inspection of vehicles to identify any worn or damaged parts for repair or replacement.
Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
Cleaned undercarriage components using pressure washers and degreasers.
Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
Removed tar spots from car exteriors using special solvents and cleaners.
Followed all company policies related to health and safety standards while performing duties.
Trained new employees on proper use of cleaning products and techniques.
Provided excellent customer service at all times by responding promptly to inquiries.