Alexa Shepherd
Anaheim,CA
Summary
Versatile, creative and collaborative sales associate with extensive experience working in high-volume hospitality settings. Proven ability to adapt and excel, significantly improving guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Pharmacy Cashier
Lucerne Pharmacy And Gift Shoppe
01.2024 - 04.2024
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
Character Performer
Walt Disney World Company
06.2023 - 12.2023
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Demonstrated Walt Disney World's moral codes of conduct: Safety, Efficiency, Show, Inclusion, and Courtesy to deliver excellent hospitality.
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Partnered with Character Attendants and Photo Pass Photographers to create an environment where guests of all ages have meaningful, magical interactions.
Magic Kingdom Park Arrival Merchandise
Walt Disney World Company
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted those in need of renting mobility scooters, strollers for children, wheelchairs and/ or Disney merchandise.
- Meticulously operated POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Provided expertise of the Walt Disney World property by sharing knowledge and providing suggestions to make the guest's stay more enjoyable.
Seasonal Sales Associate
Urban Outfitters, Inc.
11.2021 - 01.2022
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Anticipated customer needs, providing them with excellent customer service while upholding brand standard.
- Happily guided customers daily through the process of finding their ideal sizes and styles.
- Proactively stayed informed about Urban's latest sales offerings and signed customers up for loyalty programs.
Education
Associate of Arts - Musical Theater
American Musical And Dramatic Academy
Los Angeles, CA10.2020
Skills
- HIPAA Regulations
- Maintaining cleanliness
- Organization and prioritization
- Cash handling expertise
- Telephone Etiquette
Timeline
Pharmacy Cashier
Lucerne Pharmacy And Gift Shoppe
01.2024 - 04.2024
Character Performer
Walt Disney World Company
06.2023 - 12.2023
Magic Kingdom Park Arrival Merchandise
Walt Disney World Company
01.2023 - 06.2023
Seasonal Sales Associate
Urban Outfitters, Inc.
11.2021 - 01.2022
Associate of Arts - Musical Theater
American Musical And Dramatic Academy
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