Alexa Shoemaker
Keyser
Summary
Dedicated Certified Patient Care Technician with experience at Potomac Valley Hospital, known for enhancing patient satisfaction through active listening and compassionate care. Skilled in fostering emotional support and maintaining patient confidentiality, I excel in teamwork and adaptability, ensuring a safe and respectful environment for all patients.
Overview
3
3
years of professional experience
Work History
Certified Patient Care Technician
Potomac Valley Hospital
06.2022 - Current
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Improved patient satisfaction scores through effective communication and active listening to address concerns.
- Promoted patient privacy and dignity by maintaining confidentiality of personal information and delivering respectful care at all times.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Bachelor of Science - Pre-Med Biology
West Virginia University
Morgantown, WV12-2025
Skills
- Active listening
- Compassionate care
- Adaptable
- Emotional support
- Willingness to learn
- Teamwork and collaboration
- Time management
- Problem-solving
Timeline
Certified Patient Care Technician
Potomac Valley Hospital
06.2022 - Current
Bachelor of Science - Pre-Med Biology
West Virginia University
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