Khalia Wilson
Harvey,LA
Summary
Proven Certified Patient Care Technician with a track record at LCMC Health, adept in vital signs monitoring and exceptional customer service. Enhanced patient satisfaction through critical thinking and effective problem-solving. Skilled in fostering positive relationships and ensuring safety, contributing to improved departmental procedures and patient care outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
LCMC Health
07.2023 - 04.2024
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans that promoted optimal patient outcomes.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Certified Patient Care Technician
LCMC Health
04.2022 - 05.2023
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Contributed to the improvement of departmental policies and procedures through participation in regular meetings and open communication with team members.
- Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
- Improved patient satisfaction scores through effective communication and active listening to address concerns.
Front Desk Receptionist
Voodoo Motorsportz
02.2020 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software
Education
High School Diploma -
Edna Karr High School
New Orleans, LA05.2020
Skills
- Vital signs monitoring
- Time Management
- Attention to Detail
- Patient Care
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Active Listening
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Certified Patient Care Technician
LCMC Health
07.2023 - 04.2024
Certified Patient Care Technician
LCMC Health
04.2022 - 05.2023
Front Desk Receptionist
Voodoo Motorsportz
02.2020 - 03.2022
High School Diploma -
Edna Karr High School
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