Alexa Sotelo
Lighthouse Point,FL
Summary
I want to obtain a position in which my leadership qualities and experience in the hospitality industry help me accomplish my goals for an enduring relationship with my employer leading to success for not only myself, my employer but for complete satisfaction of guests. Fast pace and working hard with small details are my passion and I take my job title seriously. I never come to work without a smile and a great attitude to match. I look forward to the opportunity of joining your team.
Overview
16
16
years of professional experience
Work History
Bartender & Day Shift Manager
Original Fat Cats
Boca Raton, FL
12.2021 - Current
- Served high customer volumes during sports, special events, nights, and weekends In downtown Boca Raton.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender & Day Shift Manager
The Black Rose
Boca Raton, FL
01.2019 - 01.2021
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during sports, special events, nights, and weekends.
Server & Bartender
The Funky Biscuit
Boca Raton, FL
01.2016 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables and standing room guests simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences in a loud busy live music venue.
Server/Manager
Augy’s Pizzeria and Restaurant
Boca Raton, FL
01.2016 - 01.2017
- Minimal food prep and maintenance
- Responsible for scheduling all FOH
- Proper record and collect for total day and cashier bank
- Trained servers on order management, food service quality and how to build rapport with guests.
- Responsible for all Food, Beer and Wine ordering from multiple distributors
Floor Manager /Kitchen Manager
Uncle Julios
Boca Raton, FL
01.2013 - 01.2016
- Guaranteed guest satisfaction.
- Serve Safe Certified
- Followed up with/coached all FOH/BOH staff
- Managed team of 30+ employees to maintain smooth-running operations making sure all policies and protocols were being followed at all times.
- Responsible for proper Record and Collect with Head server money and Bartender money.
- Could execute and file all paperwork for next day operations.
- Managed store inventory and stock levels to maintain availability of products.
Corporate Trainer
Uncle Julios
Boca Raton, FL
01.2012 - 01.2016
- Mentored new hires, conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced culture by conducting team-building activities.
Server & Bartender
Uncle Julios
Boca Raton, FL
01.2011 - 01.2016
- Demonstrated efficient multitasking skills by managing multiple tables and bar guests simultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends in downtown Boca Raton, Mizner Park.
- Cultivated warm relationships with regular customers and built a following.
Hostess
Uncle Julios
Boca Raton, FL
01.2009 - 01.2011
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, controlling seat rotation/floor plan and updating reservation logs simultaneously.
- Knowledgeable with Open Table
Kitchen Manager
Uncle Julios
Boca Raton, USA
01.2016
- Serve Safe Certified
- Leader of the restaurant
- Maintained kitchen and all BOH employees
- Followed up with floor manager on their processes
- Expedited all food coming out of kitchen
- Coached BOH staff when needed
- Knew all end of night waste/disposal closing duties
- Filed all paper work for next day of business operations
Education
. - Psychology
Florida Atlantic University
Boca Raton, FL08.2013
. - Exercise Science
Florida State University
Tallahassee, FL01.2012
High School Graduate -
Boca Raton Community High School
Boca Raton, FL05-2010
Skills
- Accountable
- Customer service & Interpersonal skills
- Multitasking in High Volume Enviroments
- Personable & Professional
- Planning Private Events
- Attentive & Organized
- Quick Learner
- Time management & Preparedness
- Craft Cocktail, Beer and Wine knowledge
- Inventory Management
- Staff training and development
Timeline
Bartender & Day Shift Manager
Original Fat Cats
12.2021 - Current
Bartender & Day Shift Manager
The Black Rose
01.2019 - 01.2021
Server & Bartender
The Funky Biscuit
01.2016 - 01.2023
Server/Manager
Augy’s Pizzeria and Restaurant
01.2016 - 01.2017
Kitchen Manager
Uncle Julios
01.2016
Floor Manager /Kitchen Manager
Uncle Julios
01.2013 - 01.2016
Corporate Trainer
Uncle Julios
01.2012 - 01.2016
Server & Bartender
Uncle Julios
01.2011 - 01.2016
Hostess
Uncle Julios
01.2009 - 01.2011
. - Psychology
Florida Atlantic University
. - Exercise Science
Florida State University
High School Graduate -
Boca Raton Community High School