Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Stevens

Summary

Dynamic customer service professional with extensive experience at Pizza Hut, excelling in effective multitasking and fostering strong customer relations. Proven ability to enhance guest satisfaction through attentive service and efficient POS system operation. Recognized for maintaining high cleanliness standards and training new team members to uphold quality service.

Overview

3
3
years of professional experience

Work History

Wait Staff Member

Ere's Italian Restaurant
04.2025 - Current
  • Maintain cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivate warm relationships with regular customers.
  • Bus and reset tables to keep dining room and work areas clean.
  • Demonstrate excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Utilize communication practices with kitchen staff to deliver customer meals in timely manner.
  • Use slow periods to prepare silverware, restock supplies, refill salad bar and dessert case.

Customer Service Representative, Shift Manager

Pizza Hut
09.2023 - 04.2025
  • Performed opening and closing duties, ensuring the restaurant was prepared for efficient operation each day.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Crew Member

Sonic Drive-In
05.2022 - 08.2023
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Processed orders on POS system and accepted cash and charge payments.
  • Made change and returned correct cash and coin to patrons.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared fountain drinks and ice cream items.

Education

High School Diploma

Homeschool
La Grange, TX
05-2024

Skills

  • Customer service
  • Effective multitasking
  • Customer relations
  • POS system operation

Timeline

Wait Staff Member

Ere's Italian Restaurant
04.2025 - Current

Customer Service Representative, Shift Manager

Pizza Hut
09.2023 - 04.2025

Crew Member

Sonic Drive-In
05.2022 - 08.2023

High School Diploma

Homeschool

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Alexa Stevens