Alexa Stroda
Columbia,MO
Summary
Bartender with 7+ years of experience in the hospitality industry, demonstrating expertise in menu development, beverage management, and customer service. Proven track record of enhancing guest satisfaction through innovative cocktail crafting and efficient service delivery. Skilled in team collaboration and conflict resolution, aspiring to further refine operational excellence and guest engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Broadway Hotel a Double Tree by Hilton
01.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Bartender
Park Bar and Restaurant
12.2023 - 07.2025
- Drive customer satisfaction through personalized drink recommendations, swift service delivery
- Optimize beverage operations and inventory management while crafting signature cocktails that enhance guest satisfaction and drive repeat visits
- Implement batching system for faster product delivery
Event Bartender
University Heights Marriott
12.2023 - 05.2024
- Managed large-scale event bar services, enhancing guest satisfaction and efficiency
- Implemented POS systems, reducing transaction time and errors
- Collaborated with event teams to ensure seamless service delivery
- Resolved service issues promptly, maintaining a high standard of customer experience
Server
Boonie on the Avenue
01.2020 - 11.2024
- Demonstrated versatility by cross-training between server and expeditor roles, maintaining efficient operations and supporting team during peak periods
Server
The Open Flame
02.2018
- Delivered exceptional dining service while managing multiple tables, maintained high customer satisfaction, and processed payments accurately
- Memorised extensive menu items, dietary requirements, and daily specials while maintaining strict food safety and hygiene standards
Cashier
Fareway
05.2020
- Managed nightly cash handling operations, reconciled multiple cash drawers, and maintained accurate financial records while ensuring compliance with store protocols
Bartender
Tin Roost
02.2023 - 02.2024
- Optimized drink processes, minimized waste, gained positive feedback, maintained high service speed
- Developed seasonal specials, improved presentation, introduced sustainable beverage practices
Server and Bartender
Perfect Games
01.2022 - 01.2023
- Orchestrated food, beverage, and entertainment for events up to 90 guests
- Managed simultaneous service for 12 bowling lanes and 20-seat bar
- Maintained precise order tracking, coordinating food delivery and lane operations
Education
High School Diploma -
Muscatine High School
Muscatine, IA05-2021
Skills
- Beverage Management
- Inventory Control
- Customer Service
- Menu Development
- Cash Handling
- Team Collaboration
- Conflict Resolution
- Work ethic and integrity
- Customer service
- Customer assistance
- Goal oriented
- Verbal and written communication
Certification
- Food handler's card
- Safe Serve certification
Timeline
Supervisor
Broadway Hotel a Double Tree by Hilton
01.2025 - Current
Bartender
Park Bar and Restaurant
12.2023 - 07.2025
Event Bartender
University Heights Marriott
12.2023 - 05.2024
Bartender
Tin Roost
02.2023 - 02.2024
Server and Bartender
Perfect Games
01.2022 - 01.2023
Cashier
Fareway
05.2020
Server
Boonie on the Avenue
01.2020 - 11.2024
Server
The Open Flame
02.2018
High School Diploma -
Muscatine High School
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