Berlyn Illum
American Fork,UT
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Pleasant Grove, Utah
08.2023 - Current
- Led and motivated teams of 3-6 baristas per shift to maintain high morale and efficient operations.
- Controlled inventory levels through accurate ordering, stock rotation, and meticulous waste tracking to maximize profitability.
- Multitasked efficiently in a fast-paced environment, balancing administrative duties with hands-on floor support.
- Supervised Starbucks store operations during shifts and delegated daily responsibilities.
- Coached baristas on beverage preparation, customer service, and store procedures.
- Maintained food safety, sanitation, and beverage quality standards throughout shifts.
- Resolved customer concerns and reinforced friendly, welcoming service.
- Communicated shift needs with store manager and partnered with team members.
- Prepared espresso drinks following coffeehouse recipes and beverage standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Team Member
Baskin Robins
Santa Clarita, California
03.2022 - 09.2023
- Greeted guests and took orders at Baskin-Robbins ice cream counter.
- Scooped ice cream and prepared sundaes, shakes, and frozen treats.
- Operated cash register and processed customer payments.
- Listened attentively to customer preferences, provided customized flavor recommendations, and accurately prepared specialty orders including sundaes, shakes, and custom scoops.
- Promoted monthly featured flavors and suggested add-ons like waffle cones or toppings, successfully increasing average transaction values.
- Followed Baskin-Robbins recipes for consistent product preparation.
Education
Arizona State University
Tempe, AZ 01.2025 - 09.2026
Wasatch High School
Heber, UTSkills
- Customer service
- Team leadership
- Shift supervision
- Inventory control
- Cash handling
- Time management
- Multitasking capacity
- Greeting and seating guests
- Point of sale POS software
- Interpersonal skills
- Crisis management
- Store operations
- Inventory management
- Maintain food safety
- Performance monitoring
- Front of house management
- Beverage management
- Active listening
- Food preparation
Timeline
Arizona State University
01.2025 - 09.2026
Starbucks Shift Supervisor
Starbucks
08.2023 - Current
Team Member
Baskin Robins
03.2022 - 09.2023
Wasatch High School