Traci Matthews
Dynamic Starbucks Shift Supervisor with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team management and conflict resolution, I successfully trained staff, optimized inventory processes, and resolved customer issues, leading to improved service quality and loyalty. Committed to fostering a collaborative and high-performing work environment.
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in flight attendant role.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Work History
Starbucks Shift Supervisor
3 Years- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed team schedules, optimizing staffing levels for peak service hours.
- Implemented inventory management strategies to reduce waste and maintain stock levels.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.