- Outdoor Recreation
- Watching Movies and TV Shows
- Enjoy participating in soccer for overall physical and mental well-being
- Gym Workouts
Carlos Morales Brooks
Wilsonville,OR
Summary
Dynamic professional with a proven track record at Starbucks, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and training staff to uphold high standards. Adept at problem-solving and multitasking, ensuring exceptional service quality during peak hours while managing cash handling with precision.
Overview
6
6
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
09.2022 - Current
- Supervised daily store operations, ensuring consistent beverage quality, speed of service, and partner accountability.
- Coordinated shift task assignments, balancing coverage across register, drive-thru, and café service.
- Coached partners on POS procedures, product standards, and customer recovery techniques.
- Resolved customer concerns promptly, maintaining service quality during high-volume periods.
- Trained new partners on drink preparation, food safety, and store workflow expectations.
- Assisted inventory checks and restocking efforts to support smooth shift execution.
Server
Spring Ridge Assisted Living & Memory Care
10.2020 - 09.2021
- Trained new servers on dining room procedures, sanitation standards, and resident service expectations.
- Monitored meal presentation and portion accuracy to support consistent resident dining experiences.
- Coordinated resident meal service with dietary staff to ensure accurate tray delivery and special-diet compliance.
- Communicated dining needs and appetite changes to nursing staff for timely resident support.
Education
High School Diploma -
Wilsonville High School
Wilsonville, OR05-2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Multitasking
- Inventory management
- Cash handling
- Inventory management
- Teamwork
- Collaboration
- Analytical problem-solving
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Interests
Timeline
Starbucks Shift Supervisor
Starbucks
09.2022 - Current
Server
Spring Ridge Assisted Living & Memory Care
10.2020 - 09.2021
High School Diploma -
Wilsonville High School