1
Certification
10
years of professional experience
Versatile professional with experience in customer-facing and clinical support roles. Strong in collaboration, adaptability, and critical thinking, with a proven ability to keep operations organized, maintain accuracy, and handle service or patient needs with care.
Work History
Starbucks Shift Supervisor
10 Years 6 Months- Direct team efforts to achieve sales targets and provide quality customer experiences.
- Identify problems, resolve service gaps, and handle escalations with effective recovery actions.
- Develop partner skills through coaching and support, oversee inventory management, communicate solutions, and lead store operations to meet management goals.
- Trained baristas on beverage standards, POS transactions, and customer service expectations.
Rehabilitation Assistant
2 Years 5 Months- Assisted patients with guided exercise routines and safe mobility support.
- Supported physical therapists with patient setup, exercise preparation, and clinic flow.
- Prepared treatment areas, sanitized equipment, and maintained infection-control standards.
- Documented treatment updates and organized patient records for clinical accuracy.
Education
Bachelor of Science - Kinesiology
Skills
Customer service
Teamwork and collaboration
Problem-solving
Attention to detail
Time management
Inventory management
Adaptability and flexibility
Verbal and written communication
Listening skills
Operational efficiency
Data visualization and presentations
Data analysis
Python programming
Excel functions
SQL
Certification
Certified Data Analyst
Timeline
Rehabilitation Assistant
Athletico
08.2017 - 01.2020Read More
Starbucks Shift Supervisor
Starbucks
05.2016 - CurrentRead More
University of Illinois At Chicago
Bachelor of Science from Kinesiology
Read More