Julie Hawkins
FORT MOHAVE,AZ
Summary
Seasoned food service supervisor/manager with a strong background in coaching teams, managing shifts, and maintaining quality standards. Experienced in inventory ordering, sanitation, and conflict resolution. Focused on smooth daily operations, strong guest service, and reliable team performance.
Overview
1
1
Language
7
7
years of professional experience
Work History
Supervisor
Avi casino
Laughlin, Nevada
04.2024 - Current
- Oversaw food and beverage operations, maintained daily consistency, and upheld food quality and service standards.
- Managed food and beverage operations across dining, banquet, and bar service areas.
- Coordinated staff schedules and shifts to ensure optimal coverage for hospitality service needs.
- Delegated work to staff and set priorities and goals.
- Trained front-of-house staff on restaurant policies, procedures, guest service techniques, and communication skills to support positive experiences.
- Trained team members on service standards, menu knowledge, and guest interaction.
- Facilitated onboarding of new employees to ensure understanding of essential job functions.
- Resolved staff conflicts in a timely manner while keeping professional communication.
- Supported hotel food service revenue and profit goals through customer satisfaction, employee engagement, and clean, sanitary, safe environments.
- Resolved customer complaints regarding meal quality and service issues to uphold guest satisfaction.
- Checked with guests for feedback on food served, handled issues, brought additional items, and refilled beverages.
- Moved throughout dining and kitchen areas, monitored food quality and service standards, and took corrective action when needed.
- Organized special events such as banquets, receptions, weddings, and other social functions for smooth service execution.
- Oversaw inventory management, including ordering, stock rotation, and vendor communication for beverage supplies.
- Monitored inventory and ordered ingredients to restock freezers, refrigerators, and pantry.
- Ordered supplies for kitchen staff to maintain adequate inventory levels for daily operations.
- Wrote and shared internal documents and reports, and communicated professionally with guests and employees.
- Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings at the bank.
- Distributed food to service staff for prompt delivery to customers.
Beverage Manager
Aquarius Casino
Laughlin, Nevada
05.2023 - 03.2024
- Managed beverage operations across Aquarius Casino bars, lounges, and service areas.
- Coordinated daily beverage staffing, scheduling, and shift coverage for casino outlets.
- Monitored liquor inventory, requisitions, and stock rotation for beverage storage.
- Enforced responsible alcohol service and gaming floor compliance standards.
- Trained bartenders and servers on guest service and beverage procedures.
- Cultivated vendor relationships and streamlined beverage ordering process for casino operations.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Conducted training sessions for staff members on proper handling and service of alcohol drinks.
- Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
- Attracted, recruited, and trained new employees.
- Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
- Assisted in the selection of suppliers to ensure quality products at competitive prices.
- Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reviewed customer feedback on beverage selections and implemented changes or additions.
- Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
- Developed beverage menus and pricing structures for new restaurants.
- Established standards for responsible alcohol service by educating staff on policies regarding identification checks and refusals of service.
- Preserved excellent levels of internal and external customer service.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, set priorities and goals.
- Monitored and enforced safety procedures to ensure a safe work environment, by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Supervisor
Harrah's Casino
Laughlin, Nevada
06.2019 - 05.2023
- Supervised food service staff and coordinated daily kitchen operations.
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Trained staff on preparation, portioning, and serving procedures.
- Scheduled staff shifts to ensure adequate coverage for food service operations. and assigned tasks for smooth food service coverage.
- Resolved staff issues and enhanced customer service during meal periods, contributing to a positive dining experience.
- Monitored food safety, sanitation, and storage standards across service areas.
- Enforced employer food handling policies and workplace safety rules.
- Inspected meal quality, presentation, and temperature before service.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
- Monitored daily production schedules to ensure timely completion of orders.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Ordered kitchen supplies from vendors to ensure availability of necessary ingredients. and tracked inventory for kitchen and dining operations.
- Prepared weekly work schedules for kitchen staff according to budgeted labor costs.
- Coordinated maintenance and repair of food service equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed daily task list to prioritize and delegate responsibilities among staff. with employees and assigned tasks for completion.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Investigated and resolved customer complaints concerning food quality and service.
- Reduced food waste by overseeing and planning ingredients, anticipated customer demand, and popularity of items.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Updated restaurant policies and procedures to improve workflow and efficiency.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Implemented cost control measures to manage expenses effectively and support overall profitability.
- Collaborated with health inspectors to address any compliance issues promptly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits for meal preparation, ensuring efficiency in service. vegetables and fruits to stock the fridge ahead of busy periods.
- Informed management of low or spoiled inventory to maintain adequate stock levels. on top of supply needs by sharing information about low or spoiled inventory.
- Delegated work to staff, by setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored temperatures of prepared food and cold-storage areas.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored temperatures of prepared food and cold-storage areas.
Education
HVAC - Commercial Heating And Cooling
Mohave Community College
Bullhead City02-2022
Culinary -
Malespina College
British Columbia, CA03-2000
Skills
- Beverage management
- Food safety compliance
- Inventory control
- Staff scheduling
- Schedule management
- Task delegation
- Team management
- Training and mentoring
- Guest service
- Guest relations
- Conflict management
- Problem solving
- Effective communication
- Attention to detail
- Policy enforcement
- Team leadership
Languages
French
Native/ Bilingual
Timeline
Supervisor
Avi casino
04.2024 - Current
Beverage Manager
Aquarius Casino
05.2023 - 03.2024
Supervisor
Harrah's Casino
06.2019 - 05.2023
HVAC - Commercial Heating And Cooling
Mohave Community College
Culinary -
Malespina College