Alexa Strotman
Ames,IA
Summary
Dynamic entrepreneur and skilled cosmetologist with a proven track record of enhancing customer satisfaction and expanding client base with small business SWE3T T00TH. Expert in operations management and business marketing, adept at fostering vendor relations and executing strategic sales initiatives. Demonstrates exceptional planning and interpersonal skills, driving business growth through innovative strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Small Business Owner
SWE3T T00TH
05.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Cosmetologist
Heroic Hair Salon
05.2021 - 12.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Makeup Artist
Sephora
12.2019 - 05.2020
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
Cosmetology License -
PCI Academy
Ames, IA10-2021
High School Diploma -
Ames High School
Ames, IA06-2020
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Sales oversight
- Sales tracking
- Cost control and analysis
- Operations management
Certification
- CPR/AED Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Timeline
Small Business Owner
SWE3T T00TH
05.2024 - Current
Cosmetologist
Heroic Hair Salon
05.2021 - 12.2024
Makeup Artist
Sephora
12.2019 - 05.2020
Cosmetology License -
PCI Academy
High School Diploma -
Ames High School