Alexa Sylvester
Saint Petersburg,Florida
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills provided at all job locations. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for training new staff and optimizing workflow during peak hours, ensuring memorable dining experiences. Ensuring guest happiness and satisfaction.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Winghouse
Saint Petersburg/Tampa
04.2025 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Took orders and communicated daily specials to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure efficient operations.
- Assisted team members during peak hours to improve service speed and quality.
- Highest sales maintained through each week throughout all Winghouse locations.
Server
Carrabba's Restaurant
Saint Petersburg
09.2018 - 02.2020
- Processed payments accurately using point-of-sale systems for customer transactions.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Resolved guest concerns promptly, ensuring high satisfaction levels and repeat visits.
- Trained new servers on menu offerings, service standards, and operational procedures.
Sever/Bartender
Applebees
Saint Petersburg
01.2017 - 07.2018
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed table assignments to optimize workflow and enhance dining experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Assisted in training new servers on menu offerings and service protocols.
- Processed payments efficiently while ensuring accuracy in transactions.
- Adapted quickly to changing customer demands during peak dining hours.
- Recommended menu items based on guest preferences, enhancing upselling opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Boca Ciega
Saint Petersburg05.2015
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Amazing relations with all staff and management
Maintaining a regular customer base, ensuring customers are made to feel they have had the best experience and always come back
Timeline
Server/Bartender
Winghouse
04.2025 - 01.2026
Server
Carrabba's Restaurant
09.2018 - 02.2020
Sever/Bartender
Applebees
01.2017 - 07.2018
High School Diploma -
Boca Ciega