ALEXA THERIEN
Marlton,NJ
Summary
Competitive and results-oriented MBA graduate with five years of Division I athletics, three years as Team Captain, and experience in sales and leadership. Known for building strong relationships, communicating effectively with diverse audiences, driving revenue through consultative selling, and maintaining a relentless work ethic while balancing academics, athletics, and full-time employment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Zavino Italian Marketplace
01.2024 - 01.2026
- Led, coached, and trained employees on customer engagement and service excellence.
- Consistently drove revenue through consultative selling, upselling, and personalized product recommendations.
- Guided customers on premium wines, spirits, cheeses, and specialty products, facilitating informed purchasing decisions.
- Established long-term customer relationships, enhancing repeat business and loyalty.
- Addressed customer concerns professionally while overseeing daily operations in a fast-paced, high-volume environment.
Marketing & Content Creator
Ehret Realty
01.2022 - 01.2024
- Created marketing campaigns and digital content that increased brand awareness and enhanced customer engagement.
- Collaborated with leadership to design promotional initiatives and streamline client communications.
- Developed presentation and relationship-building skills to support strategic business growth.
Cashier
Phil’s Pizzeria
Sea Isle City, New Jersey
07.2020 - 07.2023
- Handled cash transactions and maintained a balanced cash register daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer orders accurately and efficiently during busy service hours.
Head Waitress
Ocean City, NJ
Ocean City, USA
06.2020 - 07.2023
- Achieved promotion to leadership role due to outstanding performance and commitment to customer service.
- Consistently provided outstanding customer experiences in high-pressure situations.
- Trained and mentored new employees, ensuring adherence to high operational standards and fostering team cohesion.
Education
MBA -
Loyola University Maryland
Baltimore, MDB.A. - Writing
Loyola University Maryland
Baltimore, MDSkills
- Consultative Selling
- Territory Development
- Customer Education
- Relationship Management
- Product Presentations
- Client-Focused
- Strategic Communication
- Results-Driven
- Solution-Oriented Mindset
- High Performance
- Goal-Oriented
- Influencing Others
- Professional Networking
- Continuous Learning
- Executive Presence
Athletics And Leadership
NCAA Division I Women's Basketball, Loyola University Maryland, 2021–2026, Team Captain, 2023–2026, 4× First Team All-Conference, Patriot League All-Time Leading Rebounder, Rookie of the Year, Academic All-Patriot League, Led and motivated Division I student-athletes while fostering accountability, teamwork, and high performance., Built trust between coaching staff and teammates through strong communication and leadership., Balanced Division I athletics, MBA coursework, and full-time employment while maintaining elite performance., Represented Loyola during recruiting events and served as a mentor to younger teammates., Thrived in competitive, goal-oriented environments requiring resilience, adaptability, and discipline.
Timeline
Assistant Manager
Zavino Italian Marketplace
01.2024 - 01.2026
Marketing & Content Creator
Ehret Realty
01.2022 - 01.2024
Cashier
Phil’s Pizzeria
07.2020 - 07.2023
Head Waitress
Ocean City, NJ
06.2020 - 07.2023
MBA -
Loyola University Maryland
B.A. - Writing
Loyola University Maryland