Noelle Maitland
Birch Run,USA
Summary
Customer service professional, emphasizing problem solving and customer satisfaction. Management experience in multiple retail venues. Strong interpersonal skills, and the ability to work successfully in a team environment. Punctuality, positivity and preparation are important parts of my work ethic. Proficient in Microsoft Office and cash handling. Willing to relocate to: Grand Rapids, MI - Kalamazoo, MI - Auburn Hills, MI
Overview
1
1
Certification
25
25
years of professional experience
Work History
Assistant Manager
yankee candle
Auburn Hills, MI
04.2026 - Current
- Maximizing sales through customer retention and engagement. Coaching and mentorship of the team helps to drive and inspire to achieve optimal results by reaching KPIs. Assisting the Store Manager to meet and maintain staffing levels by networking and recruiting. Excuting floor moves by utilizing planograms.
Sales Consultant
Cellular Sales of Knoxville
Bridgeport, MI
09.2025 - 04.2026
- Meeting and achieving KPIs through customer rention. Utilizing a leads program such as Statflo helps me follow up on customer interactions and obtain new clientele.
Retail Ambassador
Cherry Republic, Inc.
Frankenmuth, MI
03.2024 - 04.2026
- I’m a customer service representative, cashier, bar tender and stock room associate. Always with a focus on making the customer feel welcome, happy and cared for by creating a positive and upbeat environment through charismatic interactions.
Team Lead
Crocs
Birch Run, MI
03.2024 - 09.2025
- Customer service is at its best through coaching and mentoring of the entire staff. Making strong connections with each guest by building trust through tailored recommendations based on their wants and needs. Following up with staff and giving feedback based upon interactions are always successful when honesty and transparency are involved.
Customer Experience Manager
The Home Depot
Saginaw, MI
04.2023 - 03.2024
- Ensuring the best customer experience possible through check ins and follow up with customers and associates. Opening the store. Managing the customer’s experience through survey retention and positive scores. Manager on duty activities such as money management, line management, associate relations and safety maintenance. Making sure our associates and customers are safe through managing safety check lists. Processing damages, missing merchandise markdowns and disposing of the items properly. Loss prevention through great customer service, managing proper paperwork electronically and partnering with the proper channels when things are amiss. Returns, exchanges and purchases when help is needed. Managing a variance log for call ins. Coaching and mentoring associates to their ultimate customer service potential.
Team Lead
HEYDUDE
Birch Run, MI
03.2023 - 04.2023
- As a Team Lead I was responsible for customer experience by recommending product based upon wants, needs and current trends. Keeping a clean and well stocked store so the customer had a variety of options was of great importance.
Coach(Department Manager)
Nike
Birch Run, MI
07.2018 - 02.2022
- As a Coach at Nike I wore many "hats." I had some shared responsibilities as well as a designated role. Some of the shared responsibilities would be, Team Captain hours, cash handling, and loss prevention. Through Team Captain hours ensured customer service was being maintained through out all zones. I also made sure we were creating customer profiles in the Nike App which communicates sales, savings, product drops and more. Through my designated role in Product Life Cycle I and my team tackled processing, merchandising and visuals, product replenishment, every hour and maintained the organization and cleanliness of the stock room. I supported the team by planning and scheduling product for each day with two other Coaches. I coached, celebrated and inspired the team to win every challenge, every day.
ASSISTANT STORE MANAGER
LENSCRAFTERS LUXOTTICA
Lansing, MI
04.2016 - 06.2018
- As Assistant Manager I created a positive customer experience, accomplished through coaching associates based on company key performance indicators. To achieve KPIs I would make stylized recommendations based on the customer profile. I then would dispense, fit and troubleshoot the eyewear so my customers had the perfect journey through out our store.
Store Manager
Wilsons Leather
Auburn Hills, MI
11.2014 - 04.2016
- Met, achieved and surpassed goals through coaching a dynamic staff. By following company KPIs and having daily, weekly and monthly staff follow ups. We boldly dared to make, out of the box, suggestions tailored to each customer. Drove traffic into the store with coupons and flyers in which we peppered through out the community. Succeeded in being the top store in the district in 2015-2016.
Supervisor
PUMA NA
Auburn Hills, MI
11.2013 - 11.2014
- Maximized results by managing and coaching to KPIs. Each customer was given recommendations based upon a number of factors, such as, what they currently were wearing and what they the had been currently looking at. They were given a complete outfitted look. The staff was coached to these standards and to meet KPIs.
Store Manager
Wilsons Leather
Auburn Hills, MI
11.2011 - 11.2013
- Met, achieved and surpassed goals through coaching a dynamic staff. By following company KPIs and having daily, weekly and monthly staff follow ups. We boldly dared to make, out of the box, suggestions tailored to each customer. Drove traffic into the store with coupons and flyers in which we peppered through out the community. Succeeded in being the top store in the district in 2015-2016.
Assistant Manager
Wilsons Leather
Auburn Hills, MI
10.2009 - 11.2011
- Teamed up with the store manager to meet and surpass KPIs. Through coaching to these standards we saw increases in things such as conversion. The journey of the Customer was our guideline to take the customer on an experience they'd never forget. Provided suggestions on items while keeping an eye on things like buying ques. The goal was to get them in a jacket so they form a bond with it. Then provided more suggestions to complete the whole look.
SALES ASSOCIATE
H & M
Chicago, IL
10.2008 - 09.2009
- Performed my cashier duties with pizzazz. With impactful interactions we would see return customers. The fitting room was more than handled when I was around. The goal was to move quickly and swiftly while still providing that extra customer service flare. Sometimes literally, I would be running clothes back to the fitting room which was a challenge I took on and mastered.
Key Holder
WILSON'S LEATHER
Birch Run, MI
08.2006 - 10.2008
- Wilson's Leather entrusted me to help lead with an amazing staff of managers. I personally would make recommendations based on what the customer was wearing, what they did for work and the like. Then provided them with a look they could not refuse. The goal was to lead by example. I was entrusted to lead and mentor based upon KPIs and The Journey of the Customer standards.
Sales Associate
VF OUTLET
01.2002 - 01.2006
- I was in charge of customer service, complaints, processing returns and exchanges, cashier duties, stock processing, merchandising, visuals, loss prevention and fitting room assistance. Employee of the 4th Quarter, 2004
Education
Associates - Electronic Media/Graphic Design
DELTA COLLEGE
Bay City, MI05-2009
Skills
- Sales goal setting
- Succession planning
- Staff scheduling
- CRM software
- Direct selling
- Payroll
- Team development
- POS
- Customer needs analysis
- Client relationship development
- Store manager experience
- Consultative selling
- Training & development
- Store management
- Inventory control
- Retail inventory assessment procedures
- Time management
- Shift management
- Conflict management
- HIPAA
- Decision making
- Retail marketing campaigns
- Customer satisfaction surveys
- Management experience within retail industry
- Visual merchandising
- Team management
- Cash handling
- Team motivation (leadership skill)
- Employee relationship building
- Coaching and mentoring
- Retail store experience
- Sales
Certification
Driver's License
Languages
English
Awards
Employee of the week 2008, Employee of the Quarter January 2004
Additional Information
- Authorized to work in the US for any employer
- Skills Customer service professional, emphasizing problem solving and customer satisfaction. Management experience in multiple retail venues. Strong interpersonal skills, and the ability to work successfully in a team environment. Punctuality, positivity and preparation are important parts of my work ethic. Proficient in Microsoft Office and cash handling.
Timeline
Assistant Manager
yankee candle
04.2026 - Current
Sales Consultant
Cellular Sales of Knoxville
09.2025 - 04.2026
Retail Ambassador
Cherry Republic, Inc.
03.2024 - 04.2026
Team Lead
Crocs
03.2024 - 09.2025
Customer Experience Manager
The Home Depot
04.2023 - 03.2024
Team Lead
HEYDUDE
03.2023 - 04.2023
Coach(Department Manager)
Nike
07.2018 - 02.2022
ASSISTANT STORE MANAGER
LENSCRAFTERS LUXOTTICA
04.2016 - 06.2018
Store Manager
Wilsons Leather
11.2014 - 04.2016
Supervisor
PUMA NA
11.2013 - 11.2014
Store Manager
Wilsons Leather
11.2011 - 11.2013
Assistant Manager
Wilsons Leather
10.2009 - 11.2011
SALES ASSOCIATE
H & M
10.2008 - 09.2009
Key Holder
WILSON'S LEATHER
08.2006 - 10.2008
Sales Associate
VF OUTLET
01.2002 - 01.2006
Associates - Electronic Media/Graphic Design
DELTA COLLEGE