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Cassidy Harmon
Tallahassee,FL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
ALDO Group
Tallahassee, FL
09.2023 - Current
- Management responsibilities including scheduling employees for shifts, ensuring all required paperwork is accurately completed, training employees and managers, sending out merchandise to other stores, hosting/participating in managements TEAMS calls (2-3x per week) with regional managers and corporate representatives.
- Led team in achieving sales targets and enhancing customer service experience.
- Trained and developed staff to improve product knowledge and operational efficiency.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Implemented visual merchandising strategies to enhance store presentation and attract customers.
- Collaborated with management to execute promotional events and marketing initiatives effectively.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Provided feedback on performance metrics, contributing to continuous improvement initiatives.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Lead
The Loft Outlet ANN Taylor
Tallahassee, FL
07.2021 - 10.2023
- Led sales team to exceed monthly targets through effective coaching and mentoring.
- Utilized point-of-sale systems to streamline transactions and ensure a seamless customer experience.
- Monitored sales metrics to identify trends and adjust strategies accordingly for optimal performance.
- Established strong relationships with customers, enhancing loyalty and repeat business initiatives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Education
Associate in Arts (AA) - Sociology
Tallahassee Community College
Tallahassee, FL09-2026
High school diploma - undefined
Lawton Chiles High School
Tallahassee, FL06.2021
Skills
- Average order value (success metric)
- Sales per square foot tracking
- Retail management
- Customer satisfaction improvement
- Training (1 year)
- Store management
- Succession planning
- Team leadership
- Management (4 years)
- Team building
- POS systems
- Sales management
- Loyalty programs
- Supervising experience
- Store maintenance
- Employee scheduling software
- Sales conversion rate (success metric)
- Visual merchandising
- Performance management
- Store closing procedures
- Leadership
- Cash handling
- Staff scheduling
- Team management
- Sales
- Sales revenue tracking
- Store opening procedures
- Store Management Experience
- Team motivation (leadership skill)
- Retail marketing campaigns
- Assistant manager experience
- Retail industry recruitment
- Sales goal setting
- Customer satisfaction tracking
- Merchandising
- Strategic promotions
- Barcode scanning for logistics
- Sales growth tracking
- Customer service
- Customer service management
- Inventory control
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Sales growth
Certification
Driver's License
Interests
Timeline
Assistant Manager
ALDO Group
09.2023 - Current
Sales Lead
The Loft Outlet ANN Taylor
07.2021 - 10.2023
High school diploma - undefined
Lawton Chiles High School
Associate in Arts (AA) - Sociology
Tallahassee Community College