Alexa Trejo-Sanchez
Hollister,CA
Summary
Proven in enhancing customer satisfaction and loyalty at Ulta Beauty, I excel in cash handling accuracy and customer service management. My expertise includes training staff and driving sales targets, showcasing adaptability and a knack for promotional planning. Achieved significant improvements in operational efficiency and customer relations by leveraging both hard and soft skills. My 2024 numbers were good, I ended with 1.04% with credit and capture completion at 67.0%.
Overview
3
3
years of professional experience
Work History
Key Holder and Beauty Advisor
Ulta Beauty Inc.
10.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Closed the store.
Receiving Clerk
West Marine
04.2024 - 07.2024
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Cashier
Target
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
San Benito High School
Hollister, CA06.2022
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Staff training and development
- Promotional planning
- Task delegation
- Employee training
- Flexible work schedule
- Adaptable to changing demands
Languages
Spanish
Native or Bilingual
Timeline
Receiving Clerk
West Marine
04.2024 - 07.2024
Key Holder and Beauty Advisor
Ulta Beauty Inc.
10.2022 - Current
Cashier
Target
10.2021 - 01.2022
San Benito High School