Overview
Work History
Education
Skills
Languages
Timeline
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Alexa Valdez

Brownsville,TX

Overview

9
9
years of professional experience

Work History

Health Information Specialist

Valley Regional Medical Center
04.2024 - Current
  • Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
  • Improved patient data accuracy by meticulously reviewing and updating electronic health records.
  • Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
  • Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.

Medical File Clerk - VES

Maximus Inc.
07.2022 - 02.2024


  • Assisted in preparation of Veterans medical records to release to other medical facilities requesting for patient history and information.
  • Facilitated smooth communication between departments with timely distribution of requested medical records.
  • Separated all pertinent information from the Veterans medical record
  • Verified accuracy of patient information in medical records to complete the case before a scheduled exam

Dispatcher

Southwest Dispatch Center
06.2021 - 04.2022
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Managed multiple inbound and outbound calls

Sales Supervisor

T-Mobile
09.2020 - 03.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.

Customer Service Representative

Maximus
09.2015 - 08.2017
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Education

Associate of Arts -

Wharton County Junior College
Wharton, TX

High School Diploma -

Veterans Memorial Early College High School
06.2015

Skills

  • HIPAA compliance and regulations
  • Medical terminology proficiency
  • Health information technology
  • Health records review
  • Interpersonal and written communication
  • Document Management
  • Medical office administration
  • Medical Documentation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Health Information Specialist

Valley Regional Medical Center
04.2024 - Current

Medical File Clerk - VES

Maximus Inc.
07.2022 - 02.2024

Dispatcher

Southwest Dispatch Center
06.2021 - 04.2022

Sales Supervisor

T-Mobile
09.2020 - 03.2021

Customer Service Representative

Maximus
09.2015 - 08.2017

Associate of Arts -

Wharton County Junior College

High School Diploma -

Veterans Memorial Early College High School

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Alexa Valdez