Alexa Vestal
Burkburnett,TX
Summary
Medical Assistant and customer service professional with a steady record of supporting patient care, procedure prep, and EMR documentation. Brings careful attention to vitals, medication updates, cash handling, and clear communication in high-volume environments.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
J&P LLC
Wichita Falls, Texas
10.2023 - 08.2026
- Provided friendly, professional customer service in a fast-paced, high-volume environment.
- De-escalated difficult situations and resolved customer concerns efficiently.
- Increased sales through product recommendations and personalized customer interactions.
- Promoted specials, events, and promotions to drive customer traffic and increase sales.
- Handled cash, credit card transactions and other financial responsibilities accurately.
- Managed social media promotions to enhance brand visibility.
Medical Assistant
Synovation Medical Group (Pain Management)
Wichita Falls, TX
03.2023 - 10.2023
- - Assisted with lumbar, cervical, and knee injections and radiofrequency neurotomy procedures to ensure patient comfort and procedure accuracy.
- - Supported X-ray operations, ensuring proper patient positioning for optimal imaging results.
- - Documented patient histories and updated medications in EMR to maintain accurate and comprehensive patient records.
Medical Assistant
Bernardo Olaya, MD (OB/GYN)
Wichita Falls, TX
01.2018 - 03.2023
- - Assisted with colposcopies, pap smears, EMBs, vaginal cultures, and minor procedures.
- - Performed injections, medication refills, and patient education.
Medical Assistant
Hillcrest Clinic (Family Practice)
Vernon, TX
08.2017 - 01.2018
- - Administered infant and TSTEP immunizations.
- - Assisted with procedures, vitals, referrals, and patient education.
Medical Assistant
Hossein Ghanbari, MD (OB/GYN)
Wichita Falls, TX
08.2014 - 05.2015
- - Assisted with gynecological procedures, documentation, and injections.
Medical Assistant Extern
North Texas Cardiology
Wichita Falls, TX
07.2014 - 08.2014
- - Performed EKGs, assisted with Holter monitors and LifeVest applications.
- - Communicated lab and diagnostic results to patients.
Education
Medical Assistant / Allied Health Program
American Commercial College
Wichita Falls, TX01-2014
Diploma -
Iowa Park High School
01-2011
Skills
- Patient Care
- Vital Signs
- Phlebotomy
- Medication Administration
- EKG
- EMR (Allscripts)
- X-ray Assistance
- CPR/First Aid/AED
- TSTEP Immunization Certified
- Cash handling
- Point of sale
- Social media management
- Product recommendations
- Customer service
- Data entry
Timeline
Customer Support Specialist
J&P LLC
10.2023 - 08.2026
Medical Assistant
Synovation Medical Group (Pain Management)
03.2023 - 10.2023
Medical Assistant
Bernardo Olaya, MD (OB/GYN)
01.2018 - 03.2023
Medical Assistant
Hillcrest Clinic (Family Practice)
08.2017 - 01.2018
Medical Assistant
Hossein Ghanbari, MD (OB/GYN)
08.2014 - 05.2015
Medical Assistant Extern
North Texas Cardiology
07.2014 - 08.2014
Medical Assistant / Allied Health Program
American Commercial College
Diploma -
Iowa Park High School