Alexa Webb
Alexandria,IN
Summary
Accomplished Cosmetologist and Behavioral Therapist with a proven track record at Top Knot Hair Studio, enhancing client satisfaction through personalized services and fostering therapeutic environments. Skilled in hair styling and active listening, adept at improving client retention and advancing therapeutic goals. Demonstrated ability to adapt and excel in fast-paced settings, ensuring exceptional outcomes.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Top Knot Hair Studio
Anderson, IN
06.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Behavioral Therapist
Conduct Curb
Anderson
08.2020 - 01.2021
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Implemented behavioral intervention plans created by clinical supervisors.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
DSP
Indiana Mentor Network
Anderson, IN
06.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
Fine Arts
Ivy Tech Community College of Indiana
Indianapolis, INCosmetology License - Cosmetology
Summit Salon Academy
Anderson, IN03.2023
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Hair Styling
- Client Consultations
Timeline
Cosmetologist
Top Knot Hair Studio
06.2024 - Current
Behavioral Therapist
Conduct Curb
08.2020 - 01.2021
DSP
Indiana Mentor Network
06.2018 - 06.2020
Fine Arts
Ivy Tech Community College of Indiana
Cosmetology License - Cosmetology
Summit Salon Academy