Alexa Frost
Customer Service Representative
Champaign,IL
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Maintains professional appearance and demeanor. Dependable and quick-learning team player with effective communication and organization skills. Eager to contribute to growing company.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Merchandiser
SAS Retail Services
Champaign, IL
08.2020 - Current
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Planned and coordinated product availability for advertising and promotion purposes.
FedEx Package Handler
FedEx Ground
Champaign, IL
10.2019 - 08.2020
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Followed verbal and written instructions to properly move and ship products.
- Removed debris and hazardous materials from packing area to avoid contamination.
Merchandiser
Acosta Inc
Champaign, IL
01.2018 - 10.2019
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Monitored and analyzed sales records and consumer purchasing trends.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
Assistant Team Lead
Aldi Inc
Champaign, IL
10.2016 - 01.2018
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed team workload to reach targets for specific tasks.
House Cleaner
Tidy House Clean
Champaign, IL
06.2014 - 10.2016
- Worked on cleaning team to service homes, offices and other commercial buildings.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Developed appropriate floor care plan maintenance programs for each household by taking into account different requirements for different types of floors.
Server Trainer
Merry Anns Diner
Champaign, IL
09.2012 - 02.2015
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
GED -
Parkland College
Champaign, IL 09.2009 - 05.2010
Skills
Interior and exterior displays
Seasonal campaigns
Event promotion
Plan-o-gram creation
Multi-line phone proficiency
35 WPM typing speed
Filing and data archiving
Scheduling
Office management
Scheduling and calendar management
Project presentation
Account servicing
Network development
Lead prospecting
Expert in Adobe Photoshop
Additional Information
- Alexa Frost, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Merchandiser
SAS Retail Services
08.2020 - Current
FedEx Package Handler
FedEx Ground
10.2019 - 08.2020
Merchandiser
Acosta Inc
01.2018 - 10.2019
Assistant Team Lead
Aldi Inc
10.2016 - 01.2018
House Cleaner
Tidy House Clean
06.2014 - 10.2016
Server Trainer
Merry Anns Diner
09.2012 - 02.2015
GED -
Parkland College
09.2009 - 05.2010