Alexais Ramirez
San Mateo,CA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Always in search of an opportunity for growth and one step closer to truly moving forward to my career goals. Highly motivated by each and every experience to be an advocate for those I assist and more.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Stanford Medicine Partners
Menlo Park, CA
04.2023 - Current
- Answered phones promptly in a professional manner.
- Documented patient counters in hospital system and initiated follow-up actions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Counselled patients on potential financial liabilities and payment requirements.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Created new patient accounts in EMR system as needed.
- Collaborated with clinical and administrative staff to meet patient needs.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with other departments to ensure quality customer service was delivered.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Manufacturing Production Associate
Cepheid
Sunnyvale, CA
07.2022 - 03.2024
- Communicated with co-workers to improve unit production.
- Practiced safe and hazard-free work environments in line with company standards.
- Maintained quality standards throughout the manufacturing process.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Followed safety protocols while operating equipment or handling hazardous materials.
- Adhered to current good manufacturing practices to support proper design, monitoring, and control of manufacturing processes and facilities.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Organized supplies in a safe manner according to company regulations.
- Monitored inventory levels and restocked materials as needed.
- Adjusted machine settings to improve product quality and efficiency.
- Performed inspections during production to detect quality problems.
- Inspected components for defects and irregularities before assembly.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Calibrated tools and instruments used during the manufacturing process.
- Used daily system logs to document production information, discussing issues with management.
- Understood and followed oral and written directions.
- Performed daily maintenance and cleaning on machinery.
- Completed job orders by following instructions from supervisors or team leads.
Education
High School Diploma -
Peninsula High School
Burlingame, CA05-2019
Skills
- Analytical Thinking
- Verbal Communication
- Quality Assurance
- Fluent in Spanish
- Organizational Skills
- Flexible and Adaptable
- Time Management
- Patient Support
- Problem Solving
- Technical Proficiency
- Empathy and Compassion
- Detail Oriented
- Confidentiality
References
References available upon request.
Timeline
Patient Access Representative
Stanford Medicine Partners
04.2023 - Current
Manufacturing Production Associate
Cepheid
07.2022 - 03.2024
High School Diploma -
Peninsula High School