
Dynamic and safety-conscious professional with a passion for embracing new challenges and driving results. Strong work ethic, adaptability, and exceptional interpersonal skills foster success in fast-paced environments, with a proven ability to master new skills quickly. Extensive experience in healthcare access ensures seamless patient admissions and registration processes while maintaining high standards of communication, insurance verification, and data management. Demonstrates a proven track record of effective collaboration within teams to achieve organizational goals, adaptability to last-minute changes, and excellence under pressure in leadership roles.
● Assure complete and accurate patient admissions according to organization policy and procedures
● Pre-admit all scheduled inpatient, outpatient and ambulatory patients to facilitate a smooth and speedy admission process
● Proficient in CRM platforms, Microsoft 365 and electronic health record systems including EPIC ● Complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic, insurance and/or third-party liability information
● Perform eligibility verification and resolve any discrepancies, determine the need for financial assistance recommendation and application
●Coordinated with nursing staff and team members to prioritize critical arrivals, improving patient flow in a high-volume emergency room
● Proven ability to remain calm, efficient and friendly during emergency situations
●Deep understanding of HIPAA and EMTALA regulations
● Prepare incident reports and downwind hazard reports
● Reduced incident response time by streamlining detection and reporting processes
● Maintained and verified accuracy of paperwork, material data sheets, and inventory records
● Perform responsibilities at a HAZMAT technician level
● Identify chemical and physical effects and characteristics of hazardous material
● Implemented decontamination procedures and ensured compliance with safety protocols
● Operate and maintain specialized detection and protective equipment for hazardous environments
● Cross trained with local FEMA teams and fire departments about roles and responsibilities in mass casualty procedures
● Holds up to date FEMA ICS certificates
● Crisis management and decision-making under high-pressure conditions
● Familiarity with HAZMAT protocols, OSHA standards, and emergency response frameworks
● Developed training materials to enhance soldier skills and knowledge retention across varied operational scenarios
● Enhanced lumber yard efficiency by organizing, stocking and keeping inventory
● Prepared materials for safe transportation and used banding and crating machines
● Use and understanding of OSHA standards for saws, milling operations, lumber storage and heavy machinery
● Kept shop OSHA binder and training up to date
● Aided in completing sales and accurate money handling on the sale floor
● Decreased transaction time by 15%
● Provided excellent customer service by assisting customers with their lumber needs and inquiries
●Overcame language barriers and established good working relationships with contractors
● Proficiently used software such as SRS Computing
● Implemented efficient funeral planning processes
● Offered grief support to bereaved families
● Kept inventory of urns, caskets, and embalming materials on hand
● Safely handled formaldehyde and other hazardous materials by strictly adhering to PPE guidelines
● Maintained and assisted with crematory operations
● Efficiently coordinated funeral arrangements in consultation with families
● Took responsibility for overnight pickups and family calls
● Developed strong relationships with hospitals and nursing homes to ensure efficient family communication
● Strictly followed HIPAA and OSHA regulations
● Established communication between the funeral home, hospitals, families and social security to get local and state needed paperwork completed
● Scheduled meetings, funerals and chapel rentals
● Gained expertise in the use of embalming equipment, instruments, and chemical
● Maintained accurate records of embalming procedures and materials used.
● Delivered compassionate guidance and assistance to families navigating through their grieving process
● Collaborated closely with families to ensure smooth delivery of services and optimize service quality
● Maintained cleanliness and upkeep of funeral home chapels
● Organizing logistical aspects of funerals
● Managed calls with crucial information while adhering to HIPAA regulations
● Established communication between the funeral home, hospitals, families and social security to get local and state needed paperwork completed
● Scheduled meetings, funerals and chapel rentals
● Attended regular safety and material handling classes
● Maintained high proficiency in Microsoft 365