Alex Amanda Rosen
Summary
Customer-focused professional with 3+ years of experience in high-volume hospitality and entertainment environments, including Walt Disney World. Proven ability to deliver exceptional guest experiences through strong communication, adaptability, and problem resolution. Experienced in both customer-facing and live performance roles.
Overview
2027
2027
years of professional experience
Work History
Cast Choir, Candlelight Processional
Walt Disney World
Orlando, FL
- Performed as a member of the Cast Choir for the annual Candlelight Processional event
- Collaborated with a large ensemble of performers to deliver high-quality live vocal performances
- Demonstrated strong stage presence, musical discipline, and professionalism in a high-visibility production
- Balanced rehearsal and performance commitments alongside full-time work responsibilities
Call Center Representative
Walt Disney World
Orlando, FL
07.2022 - Current
- Assist guests with reservations, ticketing, and general inquiries in a high-volume call center environment
- Resolve customer concerns efficiently while maintaining company service standards
- Maintained accurate documentation of guest interactions to ensure timely resolution and service continuity
- Consistently meet performance metrics for accuracy, call handling time, and guest satisfaction
Barista
Starbucks
Smithfield, RI
11.2016 - 04.2023
- Delivered exceptional customer service in a fast-paced, high-traffic environment
- Prepared beverages and food items accurately while maintaining quality and safety standards
- Handled financial transactions with accuracy and accountability
- Contributed to team efficiency during peak hours through effective communication and multitasking
Sales Associate
Walt Disney World College Program
Orlando, FL
06.2021 - 06.2022
- Assisted guests with product selection and purchasing decisions
- Built rapport with guest to enhance the guest experience
- Resolved complaints professionally and escalated issues when necessary
- Maintained organized merchandise displays and inventory accuracy
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ04-2024
Skills
- Customer Service Excellence
- Team Collaboration
- Public Performance
- Problem Solving
- Attention to Detail
- Adaptability in Fast-Paced Environments
Timeline
Call Center Representative
Walt Disney World
07.2022 - Current
Sales Associate
Walt Disney World College Program
06.2021 - 06.2022
Barista
Starbucks
11.2016 - 04.2023
Cast Choir, Candlelight Processional
Walt Disney World
Bachelor of Arts - Communications
University of Arizona