Alexa M Carrillo

• Acting like a receiving clerk.
• Utilized SalesPad software to create ICTs (transfer orders), fulfill, and release them.
• Received incoming shipments, and verified contents against packing slips and POs.
• Utilized SalesPad and Great Plains (Microsoft Dynamics GP) to efficiently receive and process Purchase Orders (POs), ensuring seamless integration between inventory, and accounting systems.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Communicated with carrier representatives to follow specific procedures for delivery and shipping.

• Prepared outgoing orders for shipment by packaging items appropriately according to customer requirements.
• Ensured the accuracy of all customer order information prior to processing by auditing the item number, lot, quantity, and the good condition of the product.
• Efficiently processed customer orders by creating accurate shipping labels.Proper use of company systems used for processing orders.
• Adhered to all company policies related to security procedures and data protection standards.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Increased line efficiency and reduced accidents through 5S program implementation.

Social media content moderation.

Moderate social media content to make sure it complies with the norms and regulations of the platform.

Respond to the constant flow of content entering the queue with minimal wait times, and efficiently. Attend to constant training to be aware of daily updates and news that could alter the mode or criteria of moderation.

Participated in team meetings and training sessions to stay informed about product updates and changes. Implemented and developed customer service training processes.