Alexander Ameng
Boca Raton,FL
Summary
Dynamic and results-driven professional with extensive experience at Lynoras Boca Raton, excelling in team leadership and problem-solving. Proven track record in enhancing customer satisfaction and training staff effectively. Skilled in TOAST POS operations and fostering strong relationships, ensuring a memorable dining experience that encourages repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Server
Lynoras Boca Raton
Boca Raton, FL
02.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities. 4-11 tables at a time using Toast
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Trained new hires with prior experiencing in fine dinging to no experience at all. Caught everyone up to be an effective role immediately(minimal mistakes) while giving them time to learn the rest ins and outs
- High knowledge of all dishes and drinks on the menu. Including ingredients and allergies.
- Understand that dining is an experience for patrons and that the first experience is the most important for having people to return again and become regulars.
- Anticipating guests need vs waiting to be asked for something i.e(refills, another round of drinks, replacing used utensils ect.)
Manager
Angel's Latin Cafe
Margate, FL
07.2014 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Education
Associates - Business Management
Palm Beach State College
Boca Raton, FL05-2013
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- TOAST POS system operations
- Sales techniques
- Responsible and trustworthy
- Employee development
- Relationship building
- Critical thinking
- Full service dining
- Accurate money handling
Certification
All Food,Safety, and Alcohol/Beverage handling certifications
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Server
Lynoras Boca Raton
02.2021 - Current
Manager
Angel's Latin Cafe
07.2014 - 09.2020
Associates - Business Management
Palm Beach State College