Alexander Applegate
SPRINGFIELD,MO
Summary
A technically proficient IT technician with experience in delivering comprehensive technical support and resolving complex IT challenges. Seeking to leverage expertise in network administration, system troubleshooting, and user support to contribute effectively to a dynamic IT team.
Overview
6
6
years of professional experience
Work History
Remote Support Technician
Federal Protection Inc.
10.2024 - Current
- Provided remote assistance to customers, installers and service technicians in troubleshooting and resolving issues encountered during the installation of door access, alarm, fire, and video systems.
- Performed physical installation and wiring of security systems and alarm panels.
- Managed alarm monitoring receivers and collaborated with the customer's IT team to resolve communication issues with these receiver
IT Technician
TLC Technologies
03.2023 - 10.2024
- Installed and maintained network infrastructure, including routers, switches, wireless access points, and controllers.
- Configured and troubleshooting LAN/WAN networks to ensure reliable connectivity and security.
- Managed access control systems, including installation, configuration, and troubleshooting of electronic door locks and access control panels.
- Conducted regular maintenance and updates of IT systems and equipment to ensure optimal performance.
Store Manager
Burger King
12.2022 - 03.2023
- Reduced staff turnover by implementing effective selection, orientation, and training processes.
- Ensured adherence to customer service standards and effectively addressed customer concerns to maintain service quality.
- Recruited and hired qualified candidates to fill open positions.
Computer Technician
Ozark Technical Community College
09.2019 - 07.2020
- Professionally diagnosed and resolved computer viruses and security threats, implementing preventive measures to safeguard systems against future risks.
- Conducted comprehensive functionality testing on multiple systems and applications to confirm and troubleshoot suspected faults or malfunctions.
Education
Associate of Applied Science - Computer Networking
Ozarks Technical Community College
Springfield, MO05-2021
Skills
- Technical Proficiency
- Advanced Problem Solving Skills
- Recruitment and Hiring
- Teamwork and Collaboration
- Operations Management and Process Improvement
Timeline
Remote Support Technician
Federal Protection Inc.
10.2024 - Current
IT Technician
TLC Technologies
03.2023 - 10.2024
Store Manager
Burger King
12.2022 - 03.2023
Computer Technician
Ozark Technical Community College
09.2019 - 07.2020
Associate of Applied Science - Computer Networking
Ozarks Technical Community College