Alexander Baggett
Metairie ,LA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Operations Specialist
Prime Technical Services
09.2023 - Current
- Enhanced network performance by implementing efficient monitoring and troubleshooting strategies.
- Reduced system downtime with proactive maintenance and swift issue resolution.
- Trained junior team members on best practices in network operations, fostering professional growth within the department.
- Ensured continuous availability of mission-critical applications through diligent monitoring and rapid response time during outages or incidents.
- Monitored network hardware operations to evaluate proper configuration.
Computer Network Technician
Abacus Technology Corporation
02.2021 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed tracing and patching operations for copper networks.
- Installed patches and performed backups, system builds and image updates.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Computer Network Technician
OBXtek Inc.
11.2017 - 02.2021
- Resolved issues and escalated problems with knowledgeable support and quality service
- Streamlined process of completing large projects on time
- Maintained thorough understanding of local area and wide area networking and components.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed necessary maintenance to support network availability.
- Collaborated with network administrator in moving private folders to new Exchange servers.
Cashier
Chick-fil-A
10.2016 - 10.2017
- Greeted customers entering store to ascertain what each customer wanted or needed
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Maintained cleanliness and presentation of stock room and production floor
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Board Operator/ Radio Personality
WCDT
04.2014 - 09.2017
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Consistently met deadlines and requirements for all production work orders
- Executed live, breaking and syndicated broadcasts with no errors.
- Managed on-site broadcasts by setting up and running equipment in diverse conditions.
- Maintained studio equipment in good working order.
- Kept station compliant with compliance requirements by curating content and preventing inappropriate airings.
- Repaired Audio/Visual Components when necessary.
- Performed necessary IT troubleshooting to keep Windows Machines operational during broadcasts.
Education
BBA - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN05.2025
Associate of Science - Business Administration
Motlow State Community College Moore County / Tullahoma Campus
Tullahoma, TN08.2023
High School Diploma -
Franklin County High School
Winchester, TN05.2016
Skills
- Networking Hardware Installation
- Technology planning
- Dependable and Responsible
- Network Troubleshooting
- Component installation
- Communication closet/rack maintenance
- Hardware Troubleshooting/Repair
- Hardware Inventory Management
- Local Area Network (LAN)
- Hardware and Software Updates
- Voice over Internet Protocol (VoIP)
- Knowledge Base
Certification
- CompTIA Security+
- Microsoft MTA
- IAT Level 2 Certified
- Secret Clearance
Timeline
Network Operations Specialist
Prime Technical Services
09.2023 - Current
Computer Network Technician
Abacus Technology Corporation
02.2021 - Current
Computer Network Technician
OBXtek Inc.
11.2017 - 02.2021
Cashier
Chick-fil-A
10.2016 - 10.2017
Board Operator/ Radio Personality
WCDT
04.2014 - 09.2017
BBA - Business Administration And Management
Middle Tennessee State University
Associate of Science - Business Administration
Motlow State Community College Moore County / Tullahoma Campus
High School Diploma -
Franklin County High School
- CompTIA Security+
- Microsoft MTA
- IAT Level 2 Certified
- Secret Clearance
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