Alexander Baltazar
Gainesville,GA
Summary
Skilled in customer relations and diagnostic tools, I enhanced service efficiency and customer satisfaction at Walmart. Leveraging bilingual abilities and teamwork, I resolved complaints professionally, contributing to positive referrals. My proactive approach in both automotive and apparel sectors streamlined processes and fostered a collaborative environment, significantly improving service delivery and team performance.
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
Walmart
08.2024 - 02.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Apparel Associate
Walmart
11.2021 - 08.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Selected, recommended and located merchandise based on customer needs and desires.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Chestatee Highschool
Gainesville, GA05-2023
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service writing
- Diagnostic tools
- Teamwork and collaboration
- Listening skills
- Bilingual
- Computer skills
Languages
Spanish
Professional Working
Timeline
Automotive Service Advisor
Walmart
08.2024 - 02.2025
Apparel Associate
Walmart
11.2021 - 08.2024
High School Diploma -
Chestatee Highschool
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