Alexander Barton
Denver,CO
Summary
Dynamic operations manager with extensive experience in logistics and retail management, recognized for driving performance enhancements and optimizing workflows in high-volume environments. Proven track record of leading cross-functional teams to exceed KPI targets while effectively managing total operations. Expertise in process improvements and team leadership consistently enhances operational efficiency and strengthens client and vendor relationships. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
Work History
Operations Manager
Direct Impact Logistics
04.2025 - Current
- Directed total operations for a high-volume 3PL cross-dock supporting Living Spaces, leading a full site and leadership rebuild while driving workflow optimization, SLA compliance, KPI performance, and staffing strategy.
- Led end-to-end 3PL cross-dock operations, overseeing inbound/outbound flow, routing and dispatch, carrier compliance, and TMS utilization to ensure SLA compliance, maximize throughput, and achieve all necessary KPIs
- Successfully led full operations for high volume ($300k+ daily flow) 3PL cross dock while implementing new strategies, lean processes, and SOPs to boost performance and longevity on account
- Led cross-functional team management for associates, supervisors, and third-party contractors, including recruiting, hiring, training, workforce planning, and performance management; executed disciplinary actions to uphold accountability and operational standards.
- Performed quality assurance audits in the field. Auditing driver performance and adherence to standards.
- Managed financial operations and payroll, including labor cost control, budget, timekeeping accuracy, and contractor payments (Paychex, Centro), while auditing invoices, resolving discrepancies, and ensuring alignment with budget and contract terms.
- Processed product and property damage claims, partnering with Living Spaces, customers and carriers to accurately charge damage claims to the responsible contractor
- Oversaw routing, dispatch, and transportation operations using TMS systems to optimize route planning, load consolidation, and delivery efficiency; improving KPIs such as cost per mile and on-time performance, achieving sustained goal attainment over the final 8 fiscal periods of FY 2025-2026.
- Spearheaded new SOP for product handling and claims processing, effectively causing a 1.5% decrease in damage/revenue KPI and decreased processing time by 60% (3-week to 1 week)
- Built and maintained strong client, vendor, and contractor relationships, serving as the primary liaison with Living Spaces; enforced carrier compliance (DOT), and drove continuous improvement through KPI tracking and SLA adherence.
- Monitored and reported KPIs to senior leadership, both Living Spaces and Direct Impact Logistics
- Led compliance procedures. Fostering an environment of qualified and professional carriers, with teams that adhere to our processes and DOT regulations
- Maintained a strong relationship with Living Spaces as their broker for 3PL services- adhering to SLA terms consistently
Assistant Store Leader - Operations / E-Commerce Supervisor
King Soopers
02.2023 - 04.2025
- Led operations for a high-volume grocery store ($1M+ weekly sales), overseeing inventory management, e-commerce, labor planning, and process optimization.
- Managed inventory forecasting, ordering, budgeting, and shrink control using Power BI, CXI, and internal systems to improve operational efficiency and accuracy.
- Directed labor management and resource allocation across the store, optimizing staffing, schedules, and workflow to achieve operational goals.
- Recruited, trained, coached, and managed 7 direct reports and 150+ indirect associates, fostering a high-performance, engaging, and goal-driven culture with strong retention.
- Served as District Trainer for newly promoted managers, onboarding and mentoring 5 leaders through immersive, multi-week training programs focused on operational excellence and people leadership.
- Led multi-site leadership training and development, while overseeing all E-Commerce departments within the district (10 sites)
- Championed customer experience, DEI initiatives, and cross-team engagement through effective management, Promise Team leadership, and presentations to audiences of up to 150 staff members.
- Fostered a customer-centric environment, responding to escalated issues and implementing feedback to improve the overall customer experience, creating long term relationships and high customer satisfaction.
- Implemented labor optimization, fulfillment, and inventory process improvements, exceeding all KPI targets across FY 2023-2024 & FY 2024-2025.
- Directed store-wide safety and compliance operations, ensuring OSHA and internal standards through audit management, associate training, policy enforcement, and continuous risk mitigation.
- Monitored and reported KPIs to senior leadership, including budget, sales, order volume, labor, inventory accuracy, in-stock %, and customer feedback; utilized specialized reports and dashboards.
Assistant Store Manager
Goodwill of Colorado
01.2021 - 02.2023
- Directed daily store operations and supervised 60+ employees, with 3 direct reports, driving sales performance, workflow efficiency, merchandising execution, and superior customer service.
- Managed inventory, budgeting, donations, and safety compliance, ensuring operational accuracy and adherence to OSHA and internal protocols.
- Led waste reduction, stock flow optimization, and store maintenance initiatives as Safety Captain, enhancing operational efficiency and workplace safety.
- Partnered with senior leadership to analyze KPIs, set performance goals, implement store initiatives, and support community engagement to boost sales and brand impact.
Education
High School -
Colorado's Finest High School of Choice
Englewood, COSkills
- Microsoft Office & Google Suite
- Business intelligence tools
- Lean process optimization
- KPIs & Performance Metrics
- Inventory management
- Problem-solving
- Employee development and SOP design
- Planning and implementation
- Data analysis
- Operations management
- Team leadership
- Customer service
Timeline
Operations Manager
Direct Impact Logistics
04.2025 - Current
Assistant Store Leader - Operations / E-Commerce Supervisor
King Soopers
02.2023 - 04.2025
Assistant Store Manager
Goodwill of Colorado
01.2021 - 02.2023
High School -
Colorado's Finest High School of Choice