Alexander Baumann
duluth,Minnesota
Summary
Dynamic and results-oriented professional with a proven track record at Hampton Inn By Hilton, adept in problem-solving and time management. Excelled in guest relations and efficiently handled credit card transactions, enhancing customer satisfaction.
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Hampton Inn By Hilton
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
Line Cook / Host / Server Assistant / Dishwasher /
Red Lobster Restaurant
10.2021 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Make sure the guests have the best dining experience.
Second Shift Assembly Builder
FeraDyne Outdoors
05.2021 - 08.2021
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assemble broadheads
Crew Trainer
Mcdonalds, PDI FOODS
01.2019 - 02.2020
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma -
Harbor City International School
332 W Michigan St Ste 300, Duluth, MN 5580206-2022
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Timeline
Front Desk Associate
Hampton Inn By Hilton
12.2022 - Current
Line Cook / Host / Server Assistant / Dishwasher /
Red Lobster Restaurant
10.2021 - 12.2022
Second Shift Assembly Builder
FeraDyne Outdoors
05.2021 - 08.2021
Crew Trainer
Mcdonalds, PDI FOODS
01.2019 - 02.2020
High School Diploma -
Harbor City International School