Alexander Bergman
Shawnee,KS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Shift Manager
The Ceramic Cafe
Overland Park, KS
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
- Trained new employees on policies, procedures, and job responsibilities.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Beauty Advisor
Sally Beauty Supply
Shawnee, KS
08.2024 - 11.2024
- Provided expert advice on beauty products to enhance customer satisfaction and loyalty.
- Maintained organized displays of merchandise, ensuring optimal product visibility and accessibility.
- Assisted customers in selecting appropriate hair care and cosmetic products tailored to their needs.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Team Member
Twisted Fresh
Shawnee, KS
08.2023 - 08.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain a clean and organized dining area.
- Assisted in food preparation, ensuring adherence to quality and safety standards.
- Operated kitchen equipment safely while adhering to operational guidelines.
Ice Cream Roller
Freezing Moo
Overland Park, KS
05.2023 - 06.2023
- Crafted customized ice cream rolls using fresh ingredients.
- Ensured cleanliness and organization of workstations to maintain health and safety standards.
- Provided exceptional customer service, enhancing guest experiences through product knowledge and recommendations.
- Collaborated with team members to streamline order processing during peak hours, improving efficiency.
Gelato Server
Aunt Jean's Cup and Cone
Shawnee, KS
04.2022 - 02.2023
- Delivered exceptional customer service while accurately scooping and serving gelato.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Developed knowledge of flavor profiles to provide recommendations to customers effectively.
- Developed strong rapport with customers, leading to repeat business and positive word-of-mouth referrals.
Education
No Degree - Ceramics
Johnson County Community College
Overland Park, KSHigh School Diploma -
Shawnee Mission Northwest High
Shawnee, KS05-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Workplace safety
- Punctual and reliable
- Delegating work
- Shift leadership
Eagle Scout Rank, Boy Scouts of America (2022)
- Planned and executed a 100+ hour community service project, leading a team of volunteers to construct an outdoor structure for an adult residential facility
- Developed leadership skills by organizing troop meetings and campouts.
- Earned 21+ merit badges, demonstrating proficiency in diverse areas such as environmental science, emergency preparedness, and communication.
Timeline
Shift Manager
The Ceramic Cafe
11.2024 - Current
Beauty Advisor
Sally Beauty Supply
08.2024 - 11.2024
Team Member
Twisted Fresh
08.2023 - 08.2024
Ice Cream Roller
Freezing Moo
05.2023 - 06.2023
Gelato Server
Aunt Jean's Cup and Cone
04.2022 - 02.2023
No Degree - Ceramics
Johnson County Community College
High School Diploma -
Shawnee Mission Northwest High