Alexander Best
IT Professional
Denver,CO
Summary
Dynamic IT professional with over a decade of proven expertise in systems administration, network management, and cybersecurity. Adept at delivering technical support, driving IT project management, and enhancing organizational efficiency through innovative solutions. Proficient in cloud infrastructure, cybersecurity frameworks, and IT operations management. Holds multiple industry certifications, including CISSP, AWS Solutions Architect, and Six Sigma Black Belt. Recognized for strong leadership, analytical skills, and a results-driven approach to achieving business objectives.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Systems Administrator
System High
Denver, CO
05.2024 - 12.2024
- Enhanced cybersecurity posture within DoD environments by leveraging ACAS and RMF for vulnerability assessments and compliance
- Conducted regular system audits and applied STIG security patches to ensure compliance with federal standards
- Administered secure Windows and Linux servers, ensuring uptime and system integrity in high-security settings
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
Systems Administrator
U.S. Army
Fort Carson, Colorado
10.2020 - 05.2024
- Led a team of 5 soldiers, mentoring and enhancing their technical proficiency while managing mission-critical IT systems
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Strengthened cybersecurity frameworks through risk management, vulnerability assessments, and adherence to federal protocols
Systems Administrator
PayPal Inc. (Business Financing Solutions)
Wilmington, DE
08.2019 - 08.2020
- Maintained legacy and modern AWS environments, ensuring seamless operations across platforms
- Supported over 200 end users by resolving IT tickets, optimizing system configurations, and troubleshooting technical issues
- Collaborated with cross-functional teams to implement scalable IT solutions aligned with business objectives
Level II Engineer/Consultant
Christo IT Consulting
Harleysville, PA
09.2017 - 07.2019
- Improved client onboarding efficiency by 80% through implementation of automated imaging solutions
- Monitored and maintained IT systems for 50+ business clients, managing 1,500+ end users and 2,500+ endpoints
- Developed PowerShell scripts to automate routine tasks, enhancing system performance and reliability
Data Center Technician
JP Morgan Chase
Wilmington, DE
01.2016 - 09.2017
- Ensured optimal performance of enterprise server environments by installing, decommissioning, and maintaining hardware and cabling
- Managed asset tracking and inventory processes, improving operational accuracy
Systems Administrator
Computer Aid Inc.
Newark, DE
09.2014 - 01.2016
- Delivered efficient technical support to clients, troubleshooting complex hardware and software issues
- Configured and deployed systems to meet user needs while adhering to organizational policies
Education
Master of Science - IT Project Management
University of Maryland
Maryland 12.2023 - 12.2025
Bachelor of Science - Cloud Computing
Purdue Global University
Indiana 01.2021 - 03.2023
Skills
System Administration
undefinedCertification
ISC2 CISSP, 10/23
Accomplishments
- Spearheaded a VMware deployment project in a military environment, increasing resource efficiency by 25%.
- Reduced system downtime by 30% through proactive monitoring and patch management.
- Enhanced client satisfaction ratings by 20% at Christo IT Consulting through process improvements and responsive support.
Timeline
Systems Administrator
System High
05.2024 - 12.2024
Master of Science - IT Project Management
University of Maryland
12.2023 - 12.2025
Bachelor of Science - Cloud Computing
Purdue Global University
01.2021 - 03.2023
Systems Administrator
U.S. Army
10.2020 - 05.2024
Systems Administrator
PayPal Inc. (Business Financing Solutions)
08.2019 - 08.2020
Level II Engineer/Consultant
Christo IT Consulting
09.2017 - 07.2019
Data Center Technician
JP Morgan Chase
01.2016 - 09.2017
Systems Administrator
Computer Aid Inc.
09.2014 - 01.2016
ISC2 CISSP, 10/23
AWS Certified Solutions Architect (Associate), 02/20, 11/22
Six Sigma Black Belt, 11/23
CompTIA Security+, 06/22
CompTIA CySA+, 07/23
CompTIA CASP+, 08/23
CompTIA Network+, 02/22
CompTIA A+, 03/22
ITIL Foundations v4, 04/19
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