Alexander Bonilla
Raleigh,NC
Summary
Disciplined Operations Manager and Marine Corps Veteran with a B.S. in Health Systems Management from UNC Charlotte ('25). I am skilled in workflow optimization, customer service, and team leadership. I am dependable and results-driven, known for enhancing operational performance and being able to learn and adapt.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations Manager
Hernandez Moving
Raleigh, NC
05.2025 - Current
- Communicate with customers to confirm move details and service expectations.
- Monitor moving workflows.
- Track equipment, supplies, and storage needs to support efficient field operations.
- Assist with billing and operational reporting to keep records organized and current.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Academic Projects & Capstone Experience
UNCC
Charlotte, NC
01.2025 - 05.2025
- Analyzed complex health operations data to identify blockages in patient workflows.
- Collaborated with three others to design a simulated Electronic Health Record strategy to improve patient data.
- Created an ePortfolio demonstrating understanding of the American College of Healthcare Executives core competencies.
Healthcare Financial Analysis Project
UNCC
Charlotte, NC
08.2024 - 12.2024
- Developed a mock operational budget for a clinic, factoring in reimbursement rates, supply cost, and labor.
- Evaluated capital expenditures and calculated return on investment for clinical equipment upgrades.
Inventory Management Specialist
United States Marine Corps
Camp Lejeune
08.2016 - 01.2020
- Managed high volume distribution, resource allocation, and quality control for important organizational assets.
- Led and mentored a team of junior Marines, establishing daily operational priorities under high stress to maintain a 100% operational readiness.
Education
Bachelor of Science - Health System Management
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Workflow optimization
- Excel
- Health policy analysis
- Decision-making
- Problem-solving
- Team leadership
- Customer service
- Cross cultural communication
Languages
English
Spanish
Timeline
Operations Manager
Hernandez Moving
05.2025 - Current
Academic Projects & Capstone Experience
UNCC
01.2025 - 05.2025
Healthcare Financial Analysis Project
UNCC
08.2024 - 12.2024
Inventory Management Specialist
United States Marine Corps
08.2016 - 01.2020
Bachelor of Science - Health System Management
University of North Carolina At Charlotte